Customer Service Specialist

Job Summary

We are looking for technically skilled candidates with good problem‑solving abilities for the position of IT Customer Support Specialist. We want to ensure customer success while maximizing Stewart revenue and market share. The broad overview of the job includes being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all programs and systems for seamless daily operations, among other duties.

The candidate is expected to display good interpersonal skills as they will interact with customers whose business is important to us. The candidate must be able to listen to their technical needs, understand their problems and implement solutions for them.

• Provide support to users and be the first point of contact for problem resolution.
• Answer questions and issues about products and services from internal and external customers.
• Troubleshoot software and network issues.
• Establish good relationships with all clients and colleagues.
• Work with third‑party vendors to resolve issues or implement enhancements to integrations.
• Create custom forms and reports for customers.
• Document technical issues in Jira so developers can resolve them.
• Test new builds and features for our software.
• Responsible for answering routine questions and issues about products and services from internal and external customers.
• Effectively resolve inquiries or escalates concerns in a timely fashion.
• Use strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes.
• Follow clearly defined procedures to complete daily tasks and responsibilities.
• Use existing procedures to solve straightforward problems without the consistent need to exercise discretion.
• Use basic communication and collaboration skills to address internal and/or external clients and/or team members.
• Individual contributor working under direct supervision with little autonomy.
• Perform all other duties as assigned by management.

• High school diploma required;
  Bachelor's preferred.

• 1+ years of experience in IT support and systems maintenance.
• Basic understanding of operating systems, business applications and network connectivity.
• Exceptional verbal and written communication skills to explain technical fixes in clear, user‑friendly language.
• High levels of empathy, patience, and a strong customer‑service orientation.
• Strong analytical and critical thinking skills to quickly identify the root cause of customer issues.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at

$36,700.00 - $58,800.00 Annually

The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to, a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.