USCB Application Support Analyst

Embark on a transformative journey as a USCB Application Support Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. The US Consumer Bank serves approximately 40 million customers, supported by a dedicated team of 7,000 agents operating around the clock. You will be part of a dynamic team that empowers these agents by maintaining and enhancing the critical tools they rely on to deliver exceptional customer service.

This role is pivotal to the bank’s success, ensuring operational continuity and customer satisfaction through robust application support.

• Experience managing production incident triage and resolution
• A solid understanding of ML/AI concepts and automation tools.
• Applied knowledge of best practices in service onboarding
• Experience supporting or developing cloud-hosted applications, including containerization with Docker and orchestration using Kubernetes
• Proficiency in utilizing monitoring tools such as App Dynamics and logging tools such as ELK

• Configuring and supporting Salesforce CRM platforms
• Automating processes using Ansible
• Developing scripts and solutions with Python
• Writing and optimizing queries in SQL
• Building applications with Python

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NY office.

Minimum Salary: $80,000
Maximum Salary: $120,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to…