SolarWinds Monitoring Engineer NOC Tool Developer

Job Description

Job title:
Solar Winds Monitoring Engineer / NOC Tool Developer (Individual Contributor Role – 7x24 NOC Support Environment)
Location:
Newark, NJ

Support the 24/7 Network Operations Center (NOC) by developing, maintaining, and enhancing monitoring tools in Solar Winds (NPM, NTA, NCM, IPAM) to ensure proactive monitoring, alerting, and visibility of network, WiFi, compute, and application infrastructure. Focus on customization, integration, automation, and best‑practice recommendations to minimize downtime and support rapid issue resolution.

• Recommend, design, implement, and integrate monitoring & alerting solutions in Solar Winds, with strong Service Now integration (events → incidents, workflows).
• Create, modify, and maintain customized dashboards and reports using Power BI and Solar Winds SQL tables.
• Gather requirements, design, build, and validate enterprise monitoring systems for infrastructure/applications.
• Perform network/server discovery, device monitoring, topology visualization, and assist in root cause analysis (RCA).
• Analyze tools/designs against industry best practices; troubleshoot complex issues and make enhancements.
• Automate repeatable tasks (alerts, event handling, report scheduling).
• Collaborate with Network, Windows, Cyber Security, and ops teams for holistic monitoring.
• Maintain runbooks, logs, and records per ITIL best practices in Service Now.
• Monitor system health, SLA targets, and proactively suggest improvements/tools.
• Handle special projects as assigned.

• 5+ years hands‑on with enterprise monitoring/observability platforms (implementation, customization, support).
• SME-level expertise in Solar Winds (required): NPM, NTA, NCM, IPAM; platform architecture, alerting, reporting, performance optimization.
• Strong experience integrating Solar Winds with Service Now (event/incident/workflow).
• Hands‑on with Syslog and SNMP v2/v3 (traps, configuration, troubleshooting).
• Proven automation of monitoring tasks (alert/event automation, report generation/scheduling).
• Configuring/managing: monitoring profiles, polling policies, thresholds, alert conditions.
• Ability to diagnose/resolve complex issues across network, infra, and application monitoring.
• Platform admin experience in large‑scale enterprise environments (stability, scalability, performance).
• Strong collaboration and communication skills.

All your information will be kept confidential according to EEO guidelines.