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Amazon Connect Sr Engineer/Architect
Job in
Newark, Essex County, New Jersey, 07102, USA
Listed on 2026-07-01
Listing for:
Jconnect Infotech Inc
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations, IT Consultant, Data Engineering
Job Description & How to Apply Below
Technical Architect Newark, NJ
Amazon Connect Sr Engineer / Architect Must Have Technical/Functional Skills
- Minimum of 10 years of experience in designing, implementing, and supporting contact center solutions
- Extensive hands-on experience with Amazon Connect, Amazon Lex, AWS services (e.g., Lambda, S3, DynamoDB, Cloud Formation), and related technologies
- Strong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce management
- Proficiency in programming/scripting languages, such as Python
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences
- Ability to identify key contact center features and help customers with MVP definition
- Overall experience 10+ years
- Experience in design, development, implementation & maintenance of Amazon Connect Contact Center Platform
- Experience in development and implementation of Chatbot using Amazon Lex
- Experience on AWS Lambda using Python
- Experience with Contact Center Platform and building solutions for IVR
- AWS certification preferred.
Roles & Responsibilities
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