Technician, Management Information Systems SY ; NBOE

Technician, Management Information Systems

The Superintendent invites qualified and interested persons to apply for the position of Technician, Management Information Systems within the Division of Information Technology. This title is governed by the New Jersey Civil Service Commission; meaning that a candidate for this position will be placed as a provisional employee. Upon hire, the employee will be required to complete a 90-Day Working test period during which the employee's performance will be evaluated.

Employee must successfully complete the designated probation period in order to remain in the position as a permanent employee.

Definition:
Under supervision of a supervisory official assigned to a program or operational unit having responsibility for a specific, existing information processing system operation, implements and monitors management information systems used to compile, store, retrieve, and process varied types of financial, program, or other information unique to the unit; operates computers and related equipment controls; analyzes and troubleshoots information processing program or system error conditions;

updates and analyzes application software problems; performs system maintenance; OR under supervision of a supervisory official in a client/server environment, installs hardware and software on servers or workstations; performs basic and repetitive levels of help desk responsibilities; performs other related duties as required.

Qualifications and Requirements:

• Completion of sixty (60) semester hour credits from an accredited college or university.
• One (1) year of experience in work involving information systems including responsibility for gathering, compilation, retrieval, maintenance, and distribution of financial, management, and/or other technical information in a public or private organization, or in providing user support and solving user problems in a help desk or related environment.
• Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Basic Functions and Responsibilities:

• Acts as a communication link between departments and agency supervisors and/or administrative staff in terms of providing technical assistance on detail program queries regarding the reporting of case information.
• Monitors and performs prompt preparation of input documentation.
• Establishes effective lines of communication with agency supervisors to maintain quality standards of reported data and necessary corrective action identification.
• Develops file layouts for user applications.
• Determines the distribution of output reports and assists agency supervisory personnel in the interpretation of the results of the reports.
• Guides, schedules, and takes corrective action on source documents.
• Ensures that proper batch controls are maintained by the agencies.
• Identifies information needs by batch for the agencies and information technology system that may require individualized agency changes; in general, this task is performed to ensure that specific agency procedures that may not coincide with the automated processing are augmented to create an effective processing environment.
• Answers inquiries from system users; explains system functions and provides technical assistance in the use and application of system features.
• Provides support in the maintenance of client or endpoint software.
• Installs, configures and sets up printers and workstations; installs software programs.
• Responds to requests for assistance; identifies and corrects hardware, software, and printer problems.
• Troubleshoots application errors and incidents of a non-complex nature.
• Identifies and resolves network problems.
• Resets printers and/or passwords.
• Answers routine inquiries.
• Prepares reports.
• Maintains essential records, reports, and files.
• May assist in analyzing unit procedures and documentation (i.e. KEGs, Playbooks, SharePoint, Training materials). May make recommendations to management regarding updates and changes.
• May assist in periodic system checkouts and evaluations (Disaster recovery exercises).
• May assist in the review and monitor the queues such as SN Requests/Incidents, calls, and incoming emails for any missed inquiries and other monitoring tools whenever a supervisory official is not available.
• Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Perform other duties and tasks assigned by supervisor.

Knowledge and Abilities:

• Knowledge of office methods and procedures.
• Knowledge of information processing production and control functions, and of workflow control techniques.
• Knowledge of client/server productivity aid packages.
• Ability to isolate causes and solve case information processing problems.
• Ability to communicate problems, causes, and recommended solutions to users and administrative personnel in a…