Genesys IVR Developer __ Newark, NJ​/Washington, PA __

Genesys IVR Developer

Location:

Newark, NJ/Ft. Washington, PA - Onsite from day 1 Long Term Contract

• Design, configure, develop, and support conversational IVR’s, & chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
• Lead implementation of API/Web Service integrations to back-end systems (REST, Json, and SQL database)
• Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
• Lead implementation of inbound & outbound solutions, QM recording, WFM, omni-channel, analytics, customer journeys, and reporting
• Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills

• 5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, Chat Bots, Call Recording, WFM etc)
• 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
• Experience in AWS Lex & Lambda for development of Chat Bot/Voice Bot
• 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
• 4+ years of writing code in common programming languages such as NodeJS, Java,.Net, Python
• Experience using CICD tools such as Bit Bucket, Jenkins, AWS Code Pipeline etc
• Experience integrating with CRM apps including Sales Force and Service Now is a plus
• Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, configuration, deployments to production and support is a plus.
• Integrations with CRM Systems
• Agile knowledge with SAFe or NWOW framework is preferred
• Experience involving digital transformation activities in large organization is a plus

To apply:

You may share resume to vivekk@acestackllc.