Transition Manager

For over 17 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website

We are seeking a Transition Manager to join our team.

This role will involve leading end-to-end transition programs for application support services, coordinating knowledge transfer, managing governance, mitigating risks, and ensuring seamless operational readiness during vendor transitions. The ideal candidate will have experience in transition management, ITIL processes, stakeholder management, vendor management, service delivery, governance, project management, and operational excellence, with a passion for delivering successful service transitions in enterprise environments.

Job Title: Transition Manager

Location: Jersey City, NJ

Duration: Contract

We are looking for an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to another while ensuring business continuity and operational excellence. The Transition Manager will be responsible for planning, governing, and executing transition activities that include knowledge transfer, operational readiness, resource onboarding, and successful transition to steady-state operations.

The Transition Manager will collaborate closely with business stakeholders, delivery teams, project managers, and vendor organizations to ensure seamless execution of transition activities. This role requires expertise in transition planning, governance, ITIL service management, risk management, and stakeholder communication.

The Transition Manager will establish governance structures, oversee operational readiness, manage risks and issues, and ensure compliance with SLAs and contractual obligations. The ideal Transition Manager has a strong background in large-scale service transitions and enterprise managed services.

• Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
• Develop comprehensive transition plans, timelines, milestones, deliverables, and dependencies.
• Manage transition execution while ensuring minimal disruption to business operations.
• Drive transition-to-operations handoff activities.
• Support service stabilization following transition completion.

• Coordinate Knowledge Transfer (KT), shadowing, and reverse-shadowing sessions.
• Ensure operational readiness before production handoff.
• Define transition acceptance criteria.
• Validate knowledge acquisition and sign-off.
• Ensure readiness of support teams before steady-state operations.

• Establish governance frameworks and reporting structures.
• Prepare executive status reports and governance updates.
• Manage RAID (Risks, Assumptions, Issues, Dependencies) logs.
• Collaborate with business stakeholders, vendors, and delivery teams.
• Facilitate executive communication throughout the transition lifecycle.

• Define support processes, SOPs, runbooks, and escalation procedures.
• Develop operational documentation and process standards.
• Ensure adherence to ITIL best practices.
• Monitor SLA compliance during transition and stabilization.
• Improve operational efficiency through standardized processes.

• Identify and mitigate transition risks and issues.
• Manage assumptions and project dependencies.
• Coordinate resource onboarding and access provisioning.
• Ensure environment readiness and tool configuration.
• Support compliance with contractual obligations and service requirements.

• 10+ years of overall IT experience.
• 3 5+ years leading transition management or service onboarding programs.
• Experience managing transitions for Application Management Services (AMS).
• Proven success delivering enterprise transition and managed services programs.