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IT Service Desk Analyst – Enterprise
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-07-13
Listing for:
Abacus
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Abacus is seeking an Analyst for Enterprise Service Desk to act as the initial contact for IT support requests, triage issues, and provide world-class client experiences. You will log into phone queues, troubleshoot basic desktop/software/network problems, and document all interactions in the ticketing system.
The role emphasizes escalation as needed, collaboration with vendors, and adherence to security best practices, with salary DOE and a strong customer-service orientation.
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