Genesys IVR Developer​/IVR Chatbot Developer; Genesys focus), Level 3

Genesys IVR Developer/IVR Chatbot Developer (Genesys Focus), Level 3

Newark, NJ (Hybrid, Onsite 3 Days Per Week)

12-Month Contract

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).

Key skills/experiences include:
Self-Service, API, Conversational Bot

Needs:

• IVR
• Genesys Cloud CX
• Voice and non-voice application experience
• Genesys cert would be nice to have

Requirements:

• Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
• Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
• Thorough understanding of Genesys Framework, Integration with internal and external components.
• Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.