AI-Driven IVR & Analytics Business Analyst
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-08-01
Listing for:
JSR Tech Consulting
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
AI Business & Operations, Business Systems & Technology Analysis
Job Description & How to Apply Below
JSR Tech Consulting is seeking a Business Systems Analyst for a financial services client in Newark, NJ. The role focuses on modernizing contact center IVR solutions and integrating AI-driven conversational journeys with measurable business insights.
The candidate will translate business needs into AI-enabled requirements, support AGILE delivery, build data models, and lead data governance initiatives to improve customer service operations and governance in a fast-paced environment.
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