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Senior IT Service Desk Lead - Windows/macOS & ITSM
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Prudential Financial, Inc. in Newark, NJ, seeks a hands-on IT Service Desk professional who thrives in a fast-paced, customer-focused environment.
You will be the primary contact for incidents and service requests, troubleshoot Windows and macOS issues, and log and manage requests using ITSM tools. You will mentor junior staff, support onboarding/offboarding, manage asset records, and help improve processes while ensuring security and compliance.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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