Service Engineer

Job Description

Job Description

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* Travel:
** Up to 80%
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* Employment Type:
** Full-Time

Take Your Server Engineering Skills Into the Field

Supermicro is looking for a Service Engineer to join our Global Service Team and provide hands‑on technical support to enterprise customers. This is an excellent opportunity for a technically strong engineer who enjoys troubleshooting complex server hardware, working directly with customers, and solving problems in fast‑paced environments.

You'll play a key role in keeping mission‑critical server systems running by providing on‑site and remote troubleshooting, break/fix support, preventive maintenance, and technical guidance. You'll also work closely with Technical Account Managers, Service Managers, Product Managers, resellers, and engineering teams to deliver a high level of customer service.

• Troubleshoot, diagnose, and repair complex server and enterprise systems both remotely and at customer sites.
• Perform hands‑on break/fix, hardware diagnostics, preventive maintenance, and system repairs
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• Identify root causes involving server hardware, BIOS, drivers, applications, and system configurations
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• Manage the repair and parts process to help minimize customer downtime.
• Provide 2nd‑level technical support to resellers and distributors.
• Partner with Technical Account Managers, Service Managers, and Product Managers to develop and improve service programs.
• Lead technical investigations and communicate solutions to customers and internal engineering teams.
• Perform testing and simulations at Supermicro facilities to help identify and resolve technical issues.
• Travel to customer locations to troubleshoot issues, provide training, and support service initiatives.
• Train and mentor new Service Engineers.
• Take ownership of an assigned customer base and operate independently in the field.
• Create technical documentation, troubleshooting guides, reports, and training materials.
• Help manage escalations and ensure customer issues are resolved quickly and professionally.
• Prioritize multiple customer issues and projects while maintaining excellent service and response times.
• Work flexible hours, including occasional weekends and holidays , when customer needs require it.

• 1+ year of experience servicing complex x86/server systems and hardware.
• Hands‑on experience troubleshooting and repairing servers and enterprise hardware
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• Experience with Supermicro, Dell, EMC, or similar server platforms
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• Strong hardware diagnostic and troubleshooting skills.
• Understanding of how BIOS, drivers, operating systems, and applications can impact server performance and reliability.
• Experience with on‑site customer support and break/fix service
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• Strong technical communication skills with the ability to work with customers, engineers, and cross‑functional teams.
• Ability to independently troubleshoot problems and determine appropriate solutions.
• Strong organizational, time‑management, and project‑management skills.
• Ability to remain calm and professional when dealing with challenging customer situations.
• Comfortable working in a fast‑paced, high‑pressure environment
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• Strong written and verbal English communication skills.
• Must be punctual, detail‑oriented, proactive, and solution‑oriented.
• Willingness to travel up to 80%
• Ability to work flexible hours, including weekends and holidays when necessary.

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering , or a related field preferred.
• Associate's degree in Electrical Technology, Electronics , or related field considered.
• Equivalent military technical experience may also be considered.

• Linux experience
• Windows enterprise environments
• Enterprise server certifications
• Experience supporting large‑scale enterprise environments
• Experience creating technical reports, metrics, and documentation

This is more than a traditional help desk or support position. You'll get hands‑on exposure to enterprise server technology , work directly with customers, troubleshoot complex hardware issues, and collaborate with engineering teams across the organization.

If you're a hands‑on Service Engineer,…