Project Manager, Business Transformation and Implementation

This individual will lead cross-functional projects including WMS and RMS implementations, new warehouse launches, customer implementations, continuous improvement initiatives, and other enterprise transformation programs. We are looking for someone with a strong background in project and program management within logistics, supply chain, warehousing, or 3PL operations, along with experience leading technology implementations and operational change.

• Title: Project Manager, Business Transformation & Implementation
• Target Salary: Approximately $130,00-$150,000 base + annual performance bonus
• Preferred
  
  Location:
  
  New Jersey, Pennsylvania, or Delaware, with the Chicago metropolitan area also being considered
• Travel: Approximately 30% to 50%. Hybrid work arrangement with regular travel to Metropolitan facilities, customer locations, and implementation sites as required.

Ideally, we are looking for someone who can operate independently, drive multiple strategic initiatives simultaneously, and partner effectively with Operations, IT, Finance, Customer Success, and Executive Leadership.

As the Project Manager, Business Transformation and Implementation, you will lead strategic enterprise initiatives that modernize Metropolitan Warehouse and Delivery's operations, technology, and customer experience. This role is responsible for planning, coordinating, and executing cross-functional programs including WMS and RMS implementations, new warehouse launches, customer implementations, systems integrations, process improvement initiatives, and operational transformation projects. This is a highly visible role requiring exceptional project management, leadership, and organizational skills.

You will partner closely with Operations, IT, Engineering, Finance, Sales, Customer Success, HR, and Executive Leadership to ensure projects are delivered on time, within scope, and aligned with Metropolitan's strategic objectives. The ideal candidate thrives in a fast-paced logistics environment, is comfortable managing multiple complex initiatives simultaneously, and can effectively balance strategic planning with hands‑on execution.

• Lead enterprise-wide implementation projects including Warehouse Management Systems (WMS), Returns Management Systems (RMS), Transportation Management Systems (TMS), Business Intelligence platforms, and other strategic technology initiatives.
• Develop and maintain integrated project plans, schedules, milestones, dependencies, resource plans, and project budgets.
• Coordinate new warehouse and distribution center launches from planning through operational go-live, including facilities, IT, equipment, staffing, inventory migration, customer onboarding, and operational readiness.
• Manage customer implementation projects, ensuring successful onboarding, integration, testing, training, and operational transition.
• Facilitate cross-functional collaboration between Operations, IT, Engineering, Finance, HR, Sales, Customer Success, and external vendors.
• Establish project governance including Steering Committee meetings, executive dashboards, RAID (Risks, Assumptions, Issues, Dependencies) logs, action registers, and status reporting.
• Identify project risks and develop mitigation plans to minimize schedule, operational, and customer impacts.
• Coordinate User Acceptance Testing (UAT), system testing, cutover planning, hypercare activities, and post-implementation stabilization.
• Lead continuous improvement initiatives focused on operational efficiency, quality, customer experience, automation, and standardization.
• Develop and maintain standardized project management methodologies, templates, documentation, and implementation playbooks.
• Support executive leadership with project reporting, milestone reviews, resource planning, and strategic recommendations.
• Coordinate vendor relationships and implementation partners to ensure contractual commitments, deliverables, and timelines are achieved.
• Facilitate project meetings, workshops, decision sessions, and executive presentations.
• Monitor project financial performance including implementation costs, capital expenditures, and budget adherence.

• Education:
  
  Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Information Systems, Operations Management, or a related field, or equivalent related work experience.
• PMP certification preferred.
• Lean Six Sigma Green Belt or Black Belt preferred.

• 7+ years of project or program management experience leading enterprise initiatives.
• Experience implementing Warehouse Management Systems (WMS), ERP, RMS, TMS, or similar enterprise platforms.
• Experience managing distribution center startups, warehouse expansions, or operational implementations.
• Experience with in logistics, transportation, supply chain, warehousing, or third-party logistics (3PL).
• Demonstrated success leading cross-functional teams without direct reporting authority.
• Experience managing external vendors,…