Lead, Identity & Access Management

Job Classification:
Technology - Information Security

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology and Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Your Team The Lead, Identity & Access Management (IAM) User Operations role is responsible for owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant and scalable. This is a hands-on leadership role requiring strong technical expertise, risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra  a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization.

This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions. Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences.

This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week. This role will require intermittent work outside of standard business hours to support operational needs.

• Oversee IAM operational processes and outcomes, ensuring efficient, secure, and compliant access management across enterprise platforms.
• Evaluate access-related risks, exceptions, and control gaps while determining and implementing appropriate mitigation actions.
• Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges.
• Identify opportunities to enhance IAM processes and leverage automation and Power Shell scripting to improve efficiency, scalability, and control effectiveness.
• Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness.
• Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement.
• Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.

Bachelor's degree preferred and/or equivalent experience accepted

• 4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles.
• Demonstrated experience owning or leading IAM operational activities and controls.
• Strong understanding of access provisioning, certifications, entitlement management, and access governance principles.
• Hands-on experience with Power Shell for administration, reporting, or automation.
• Ability to evaluate access-related risks and make sound decisions within established control frameworks.
• Strong communication skills with the ability to explain technical IAM concepts to both technical and non-technical audiences.
• Proven ability to collaborate effectively with cross-functional stakeholders.
• Experience supporting or improving operational processes within a regulated or highly controlled environment.

• Experience with Service Now or similar Identity Governance & Administration (IGA) platforms.
• Experience supporting IAM operational processes, including:
  Joiner, Mover, Leaver (JML) lifecycle management.
• Access…