RTDS Level 3 Enginee

Education: Bachelor's degree in Computer Science

Client: TCS

We are seeking an experienced RTMDSv3 Level 3 Support Engineer to provide advanced production support for the Realtime Managed Distribution Service (RTMDS), a strategically important platform responsible for delivering market data to a global customer base.

The Level 3 Support Engineer will work closely with Core Engineering, Development, QE, Network, Operations, and Delivery teams to develop functionality, resolve complex production issues, automate infrastructure delivery, and maintain a stable, reliable, and predictable environment.

The ideal candidate will have strong expertise in financial market data, RTDS technologies, RHEL, networking, shell scripting, automation, and production troubleshooting
.

• Provide Level 3 technical support for RTMDS production environments and complex customer issues.
• Work closely with Core Engineering and Development teams to resolve production deployment and software configuration issues.
• Support a private cloud environment hosting hundreds of customers with high service expectations.
• Manage platform compliance, standards, patching, and production infrastructure.
• Develop infrastructure inventory and support RTMDS architecture to maintain stable and scalable environments.
• Troubleshoot complex issues involving build processes, RTDS software configurations, inventory, hardware, and custom configurations
  .
• Provide effective fix-forward solutions for production-impacting issues.
• Develop and maintain technical documentation, processes, and procedures.
• Train Level 2 and Level 3 support teams on complex technical tasks and improve team capabilities.
• Implement and enhance monitoring for production systems in collaboration with Core Engineering.
• Develop advanced automation to support mass infrastructure deployment and management
  .
• Work with QE teams to ensure CI and production pipelines have appropriate testing to prevent recurring failures.
• Collaborate with Network teams to test and validate WAN and LAN market data delivery
  .
• Lead and support delivery teams, operations teams, and external partners in resolving complex technical issues.

• Strong knowledge of financial market data and experience delivering market data solutions.
• Hands-on expertise with RTDS technologies
  , including:
• RTDS ADH
• RTDS ADS
• DACS
• ATS
• Strong experience with RHEL/Linux administration and troubleshooting.
• Advanced Shell scripting skills.
• Strong understanding of networking, server hardware, WAN, and LAN environments
  .
• Experience with infrastructure automation tools such as Rundeck
  .
• Advanced scripting experience with Python or similar languages.
• Experience with workflow/service management tools such as Service Now and Jira
  .
• Experience with development and source-control tools such as Git and DX1
  .
• Strong production troubleshooting, analytical, and problem-solving skills.

• Python development and automation.
• HPE Synergy
  .
• ITRS
  .
• Big Panda
  .
• HPE One View
  .
• Cloud infrastructure/security experience.

• Strong ownership and accountability in production environments.
• Excellent analytical and problem-solving abilities.
• Ability to respond effectively to service-impacting incidents.
• Strong communication and collaboration skills.
• Ability to lead delivery teams, operations teams, and technology partners.
• Excellent teamwork and customer-service orientation.
• Ability to work effectively in a fast-paced, highly reliable production environment.

• Bachelor's degree in Computer Science
  , Information Technology, Engineering, or a related field.
• Demonstrated experience supporting complex production infrastructure and financial market data platforms.

We value diversity, inclusion, teamwork, and a collaborative working environment.