Business Analyst

Job Classification:
Operations - Insurance Operations Group

Insurance is seeking an experienced professional to join the Customer Data Management (CDM) Team as a Business Analyst, Data Exchange. This will be a role customer-facing that requires a unique mix of business and technical expertise within the Service Operations organization. The ability to perform a consultative role to our internal partners within Operations and Distribution as well as our customers and their technology partners is critical to delivering on the key responsibilities of the position.

A successful candidate will possess the ability to work independently on implementations of multiple data exchanges, leveraging already established integration capability as well as custom solutions as the need arises.

• Working independently and leading others through complex situations
• Defining data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns.
• Providing feedback for data corrections to meet predefined tolerances for data accuracy.
• Coordinating activities to complete data loads into the appropriate administration system and promoting the data integrations to production status.
• Collaborate to solving complex problems by taking a broad perspective to identify solutions.
• Supporting the installation of Group Insurance customers implementing data integrations by Utilizing already established, strategic, file and non-file based methodologies (SSO / API).
• Working closely with our internal partners, customers and/or the Third-Party Administrators to define, recommend and implement effective solutions
• Completing iterative data auditing / testing for completeness and adherence to plan details.
• Participation in projects and process improvement initiatives that focus on bringing efficiencies to customer onboarding activities.

• Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer needs
• Strong analytical and problem-solving skills working on data integration projects
• Excellent interpersonal skills with the ability to build and cultivate partnerships with Group Insurance customers, their technology partners, TPA's and internal business partners
• Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment
• Demonstrated ability to perform data quality assessment and data testing
• Ability to work independently, prioritize deliverables and drive to solutions
• Experience with Text, CSV / fixed width file formats required
• Expertise on Compass Administration system is highly desired
• Knowledge of Group Insurance products highly desired
• Experience working on an agile team is highly desired
• Ability to build new and mature existing business processes to be used by others is highly desired
• Technical background with Excel / Excel Macros, text file manipulation and SQL to participate on the agile team on projects is highly desired
• Working knowledge of APIs and SSO highly desired
• Bachelor’s degree or equivalent work experience

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $76,000.00 to $. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining…