Desktop Consultant
Listed on 2026-09-14
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IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Role - 3rd Shift - Desktop Consultant
Location NEW JERSEY TRANSIT 2 Gateway Plaza NEWARK, NJ 07102
Duration: Start Date: 09/07/2026 & End Date: 02/05/2027
Interview:
Both Phone and In Person
Work Arrangement:
Fully Onsite
Visa : USC, GC, GC- EAD, H4-EAD
Job description:We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
Utilize ticketing system to track email submissions and managing phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance and configuration projects.
Work closely with other employees on interdepartmental projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.
College degree and/or 4-6 years' experience
Ability to help employees solve hardware and software problems.
Experience with Windows Active Directory& Office 365.
Experience troubleshooting network issues in large office setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
Strong customer service and communication skills.
Experience with a scripting language preferred.
Must be able to work on Saturdays and certain Holidays.
Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
MDM experience, specifically Airwatch, is a plus.
Required / Desired Skills Skill Required / Desired Amount of Experience- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. Required 5 Years
- Utilize ticketing system to track email submissions and managing phone support efforts. Required 5 Years
- Manage Windows Active Directory and Exchange. Required 5 Years
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