Technical Support Specialist Job Newark area,New Jersey USA,IT/Tech

Position: TECHNICAL SUPPORT SPECIALIST

Essex County College Human Resources Department

Under the direction of the Director of Information Technology or designee, the Technical Support Specialist supports the College’s IT operations, infrastructure, ERP systems, software applications, and network services; assists with system administration, user account management, access control, technology deployments, system updates, cybersecurity initiatives, data backup and recovery processes, and IT service requests; maintains technology inventory and documentation; supports enterprise applications and operational technology projects;

and helps ensure the reliable, secure, and efficient operation of the College’s technology environment and daily IT operations.

This position offers a competitive starting salary of $38,000 – $50,000, along with a comprehensive college benefits package.

Benefits include:

Health, dental, and vision coverage
Paid vacation, sick leave, and holidays
Pension and retirement plans
Tuition waiver programs
Opportunities for professional growth

Be part of a collaborative and mission-driven college community.

Supervisory Role

The Technical Support Specialist will receive oral and written instructions from the Director of Information Technology or designee. The Tech Specialist may supervise support Staff and student workers.

Duties & Responsibilities

Support the daily operation, maintenance, and reliability of the College’s technology infrastructure, enterprise systems, and business applications.

Install, configure, maintain, troubleshoot, repair, and upgrade computer hardware, software, operating systems, and related technology resources.

Provide technical support and assistance to faculty, staff, and students regarding technology services, equipment, and applications.

Monitor system performance, availability, and operational processes to ensure efficient and reliable delivery of technology services.

Develop, maintain, and support automated processes, scripts, workflows, and scheduled tasks to improve operational efficiency and service delivery.

Generate, maintain, and distribute routine, special, and ad hoc reports, data extracts, and operational metrics to support departmental and institutional decision-making.

Maintain technology inventories, system logs, operational documentation, and technical procedures.

Assist with the implementation, testing, maintenance, and support of enterprise applications, technology projects, upgrades, and system enhancements.

Implement and support security controls, user access management, and data protection practices to safeguard institutional information and technology resources.

Collaborate with College departments, vendors, and technology partners to support operational needs, reporting requirements, and process improvement initiatives.

Maintain strict confidentiality of student, employee, financial, and institutional information in accordance with college policies and applicable regulations.

Prepare routine special and ancillary reports as required.

Perform other related duties as required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member shall:

Use strength to lift items needed to perform the functions of the job.
Sit, stand and walk/move from place to place for required periods of time.
Move between buildings.
Speak and hear, communicate using telephone and/or walkie talkie.
Use close…