Senior IT Operation Specialist

Manage, maintain, and operate Nordea Liv's strategic Life Insurance and Pension platform, ensuring compliance, security, and resilience.

• Minimum 5 years of experience in application operations, technical maintenance, and lifecycle management
• Experience with SaaS platforms and outsourced or third-party managed application services
• Experience managing Cloud platforms (MS Azure, AWS, or GCP); MS Azure Administrator certification is an advantage
• Experience in Fin Ops; certification is an advantage
• Fluent in English and Norwegian
• Hybrid working model with flexibility
• Opportunities to evolve, develop, and learn in one of the largest Nordic banks

Job

We are looking for a Senior Operations Specialist to manage both operational and strategic activities supporting Nordea Liv's Core Life Insurance and Pension Platform.

Nordea Liv

At Nordea Liv, you will play an important role in supporting individuals and businesses by addressing their needs related to savings, pensions, and life insurance. We help people through life-changing events and ensure that companies take care of their employees' pension needs.

Nordea Liv is the third-largest company in Norway's private life and pension insurance market. We provide occupational pensions, life insurance, and savings products, and manage NOK 300 billion on behalf of approximately 29,000 companies and 700,000 private customers. Together, we make a meaningful difference in the lives of many people.

We are building the foundation for the financial solutions of the future. We are designing our future business and modernising our application landscape to deliver outstanding digital customer experiences to all our customers. We find this journey exciting, and we hope you will too. So bring your skills, ideas and unique background. With us, you'll find plenty of opportunities to grow and make your mark!

About this opportunity

Welcome to Nordea Liv's Service Operations team. We are looking for a Senior Operations Specialist to manage, maintain and operate Nordea Liv's strategic Life Insurance and Pension platform. As a Senior Operations Specialist, you will be responsible for the operational oversight, technical maintenance, compliance, and will be responsible to deliver the business critical application as per business and regulatory requirements. The scope includes operating both the current legacy pension platform as well as the SaaS-based Core platform under development.

You will act as the primary Business Technology contact towards application teams, business stakeholders, architects, security specialists, and vendor teams, ensuring that services remain secure, resilient, compliant, and aligned with business needs.

This role offers broad responsibility across application lifecycle management, incident and problem management, change delivery, service continuity, and vendor collaboration within a highly regulated financial services environment in a SaaS operating model.

Come join us and be part of a high-impact Service Operations team managing critical services for insurance and pension customers!

What you'll be doing:

• Own and manage the end-to-end Application lifecycle for Nordea Liv's Insurance & Pension platform.
• Co-ordinate operation, maintenance, enhancement, support and troubleshooting to ensure service quality, stability, availability as per business and regulatory requirements.
• Monitor and optimise cloud consumption and licensing costs to maintain Cloud cost transparency and accountability.
• Ensure compliance with Nordea policies and applicable regulatory requirements, including information security, audits, operational resilience, business continuity, and DORA requirements.
• Participate in projects, migrations, testing, and other key initiatives.

The role is based in Bergen or Oslo.

You will join a collaborative and fun Service Operations environment that delivers production-ready and resilient services through a hybrid mix of internal teams and external suppliers. Together, we ensure stable, secure and efficient services and applications for Nordea Liv's customers.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best - and that we imagine you share with us. We are looking for a pro-active, energetic and result driven individual to take this role to the next level!

You are proactive, structured, service-minded, and comfortable taking end-to-end responsibility. You combine strong technical understanding with coordination…