Group Manager, Supply Chain Operations

Group Manager, Supply Chain Operations

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

The Group Manager, Supply Chain Operations leads end-to-end supply chain execution to deliver operational excellence, cost efficiency, and industry-leading customer service. This role oversees supply chain operations including demand and supply coordination through Panasonic factories, inventory management, logistics and customer order management/fulfillment as well as cross-functional alignment. The position has direct accountability for supply planning and inventory as well as order fulfillment performance, ensuring accurate, timely and cost-effective delivery to customers while optimizing inventory.

The role partners cross-functionally with Sales, Product, Finance, PEXNA Logistics and Panasonic Factories to align supply chain execution with business objectives and drive continuous improvement.

Supply Chain Operations Execution Lead daily supply chain execution across demand & supply planning, inventory procurement, supply, logistics, distribution, & fulfillment. Ensure alignment across demand, supply and fulfillment priorities. Manage disruptions, supply constraints and operational exceptions with proactive mitigation strategies.

Inventory Management Establish inventory strategies, targets, policies, and controls to balance service levels with cost and working capital efficiency. Drive improvements in inventory turns, safety stock optimization, and excess/obsolete reduction. Monitor and resolve inventory discrepancies through root-cause analysis and corrective actions. Ensure inventory visibility and alignment across distribution network and customer commitments.

Integrated Planning & Allocation Management Align demand forecasts, supply plans, and allocation decisions to support customer requirements and business priorities. Lead cross-functional collaboration with Sales & Finance to ensure forecast accuracy and execution alignment.

Customer Order Management and Fulfillment Lead the end-to-end customer lifecycle from order receipt through delivery, including accuracy, validation, allocation, scheduling, fulfillment monitoring and issue resolution. Manage order book, backlog, and prioritization to meet customer commitments and revenue targets. Drive performance against service metrics including OTIF (on-time in full), fill rate, & order cycle time. Serve as primary escalation point for customer order issues, returns, & claims, coordinating across Sales, Factories and Logistics for timely resolution and customer satisfaction.

Operational Excellence & Continuous Improvement Drive lean, process optimization and automation initiatives across supply chain operations and order management. Lead cross-functional initiatives to improve efficiency, reduce cost & enhance customer experience. Establish and monitor KPIs, dashboards, and performance reporting to identify trends and improvement opportunities. Standardize processes and ensure compliance with company policies, procedures & system controls.

Supply Chain Leadership & Cross Functional Collaboration Lead, develop and mentor a high-performing team across supply chain operations. Foster a culture of accountability, collaboration and continuous improvement. Serve as key interface between Sales, Product, Finance, IT and other applicable partners. Communicate performance, risks and opportunities to Executive Leadership and stakeholders.

Scope:
Report to the VP, Business Operations/CBI Fill a key role in defining, managing, and executing SCM/operations processes Manage a team of roughly 30 employees and additional outsource team of 20

Qualifications What You'll Bring:

Education & Experience:

Bachelor's Degree: in Supply Chain Management, Business or related field; MBA preferred. 10-15+ years of progressive experience in supply chain, operations or logistics/distribution…