Energy Efficiency Program Support Manager

please note: we are not accepting any 3rd party solicitations. Any such inquiries will not be considered or receive a response. We can only work with direct applicants who are authorized to work in the us without sponsorship. This is an on-site role for local candidates only.

soft's client, located in newark, nj (hybrid) is seeking an energy efficiency program support manager for a long-term contract assignment.

this role is a first level leader, as a working supervisor, that can oversee up to 5 associates in the lower nomenclatures performing a broad ranges of program implementation duties.

• oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services
• manage employee performance
• ensure vendor and employee compliance with safety protocols and practices
• lead and participate in cross‑functional teams, including other res members, customer care, contracting, procurement, legal, marketing, it etc, as required to deliver program services
• enhance program delivery/customer experience and resolve business/customer issues
• develop and maintain the processes for implementing energy efficiency projects and programs in accordance with requirements for bpu approved programs
• provide oversight for business controls, process improvement and compliance
• identify and implement process improvements and automate where possible
• monitor program key performance indicators to ensure program delivery meets business plan expectations
• prepare and present program and project status reports to senior management
• assist with special projects as necessary
• this leader must foster an inclusive work environment and respect all aspects of diversity. Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
• during storm restoration efforts, may be required to perform functions outside of routine duties and on a schedule that may be different from normal operations
• oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services; manage employee performance; ensure safety protocols and practices are followed.
• lead and participate in cross‑functional teams, including other res members, customer care, contracting, procurement, legal, marketing, it etc, as required to deliver program services, enhance program delivery/customer experience and resolve business issues.
• develop and maintain program processes. Provide oversight for business controls, process improvement and compliance. Ensure accurate invoice processing. Identify and implement process improvements and automate where possible.
• monitor program key performance indicators to ensure program delivery meets business plan expectations and reqlatory requirements; prepare and present program and project status reports to senior management.

• b.s. Degree in management, engineering, business, finance or other relevant field or equivalent work experience plus 7 years of experience in the space of energy efficiency programs, construction, or related fields. In lieu of a degree, 11 years of experience in the space of energy efficiency programs, construction, or related field.
• experience managing vendor performance, and leading cross‑functional teams; energy efficiency or electric vehicle program experience
• management/leadership experience working with cross‑functional teams