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Customer Success Mgr./ CSM

Lead Call Center & Sales Team — Onsite

Job in Newark, Essex County, New Jersey, 07175, USA
Listing for: Bath Concepts Independent Dealers
Full Time position
Listed on 2026-02-16
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading home improvement company is seeking an experienced Call Center Team Lead to oversee daily call center operations at their Newark, New Jersey location. This role requires strong leadership skills to manage a team, track performance, and ensure exceptional communication with prospective clients. Responsibilities include coordinating schedules, monitoring campaign performance, and improving team processes. The ideal candidate will have a background in customer service and CRM systems, offering a chance to lead and shape a growing team.
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