Operation Trainer

Location: 236 Vanderpool St, Newark NJ 07114

Annual salary range: 70-80K

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

• Design, deliver, and administer training initiatives for union-represented and non-union operational employees.
• Conduct needs assessments through surveys, interviews, and consultation with managers and employees.
• Monitor and evaluate training effectiveness, adjusting programs as needed to improve outcomes.
• Maintain accurate training records in the Learning Management System (LMS) and ensure compliance with audit requirements.
• Coordinate and manage the unit's training calendar, course logistics, and enrollment across all shifts.
• Facilitate new hire orientation process to ensure consistent onboarding experiences delivered to all employees.
• Support and coach Leads and Subject Matter Experts (SMEs) in delivering effective OJT.
• Track and report on 0–90-day retention metrics and recommend training interventions.
• Serve as the primary local point of contact for training-related inquiries and support.
• Ensure training aligns with local compliance, safety, and operational standards.
• Deliver and support leadership training initiatives for front-line supervisors and leads, in alignment with regional and corporate programs.
• Partner with Learning & Development to implement professional development programs and ensure consistency.
• Collaborate with Unit Trainers across locations to ensure alignment on best practices across North America.

• Bachelor’s degree from a four-year college or university or equivalent work experience required.

• At least three (3) years of experience in training, operations, hospitality, catering, or a related field is required.
• Experience delivering on-the-job training and supporting the delivery of leadership development programs is highly desirable.
• Experience in a multicultural, fast-paced environment is highly desirable.

• Strong facilitation and presentation skills.
• Knowledge of adult learning principles and participant-centered training.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Experience with LMS platforms and web-based training tools.
• Ability to manage multiple projects and priorities.
• Strong analytical and problem-solving skills.
• Multilingual skills are desirable.

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
• Bi‑lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Gate Group Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
• Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better