Tasting Room Assistant Manager

Job Title:

Tasting Room Assistant Manager

Department:
Tasting Room

Reports to:

General Manager, Retail, & Tasting Room

Full-Time, Exempt

Job Summary: As a Tasting Room Manager you will lead and participate in the day-to-day operations of the Tasting Room and our retail store (known affectionately as the Brewtique) ensuring that the guest, both internal and external, has the best possible experience.

• Lead by example in upholding the Company’s Core Values and promoting a positive and constructive working environment
• Serves as leader to work with and to motivate Tasting Room and Brewtique team members while promoting a culture that builds an exceptional guest experience
• Works in collaboration with other leaders at Cape May Brewing Company to create synergy between the Tasting Room and other departments
• Coordinates with the leadership team to achieve maximum education and training levels for beertending, retail, greeter, hostess, home delivery driver, tour, Brewtanical Garden team and private events team members
• Considers the impact of actions on individuals, their team, and the organization
• Drive sales and profitability by being a leader in the industry and continuing to adapt to changing trends
• Drives the recruitment, retention, and development of Tasting Room team members
• Sees that supplies and merchandise are ordered at the appropriate times, notifying General Manager of any potential issues with suggested solutions
• Manage inventory and resources within set budgets and discrepancies are addressed
• Make certain all deliveries are checked in correctly and documentation is correct
• Plan promotional events
• Ensure that quality and safety controls are followed
• Maintain current licenses and update vendor contracts
• Set business objectives to increase profits and maximize customer satisfaction.
• Ability to work with diverse personalities and diffuse tense situations
• Ensures that the Tasting Room, Brewtique, Brewtanical Gardens, Home Delivery Drivers, tour, private events, and hostess and greeters' schedules are clear and complete at least 2 weeks ahead of time
• Supports an environment that encourages creative thinking and individuality
• Holds self and others accountable to high performance standards while providing guests with consistently memorable experiences
• Understands and drives appropriate business and financial metrics to assess business performance
• Manages time, projects, processes and resources to produce desired outcomes
• Partners with leadership team to ensure the Tasting Room and Brewtique are open, closed, and operated in compliance with company policy and applicable laws
• Upholds all company policies as outlined in the CMBC Employee Handbook
• Can communicate effectively with all levels, even under pressure
• Demonstrates the ability to develop and lead a team that drives results
• Has a proven ability to create a positive work environment
• Listens to feedback and takes constructive action
• Maintains a professional appearance in adherence to company policy
• Considers impact of actions on individual, team and the organization
• Drives the recruitment, retention and performance management of all retail team members
• Ensure a clean and organized work area and maintain the cleanliness of all equipment
• Constantly strive for improvement by looking for ways to make things better, safer, faster or by reducing costs

• 21 years of age or older
• College degree preferred, prior retail and supervisory experience required
• Three to five years experience in a hospitality-specific leadership role

• Must have open availability for a flexible work schedule that meets the needs of the business, including evenings, holidays and weekend shifts
• Ability to communicate effectively with all levels, even under pressure
• Demonstrate ability to develop and lead a team that drives results
• Proven ability to create a positive work environment
• Ability to listen to feedback and take constructive action
• Must maintain a professional appearance in adherence to company policy

• Standing and sitting for long periods of time
• Occasional squatting, crouching, bending, kneeling. Intermediate twisting, climbing a ladder
• Repetitive…