Senior Manager, Business Unit Operations, MedTech Global Customer Solutions

Responsibilities

• Accountable for Regional Deliver business performance and inputs across the E2E US Regional organization, including issue management, communication & customer escalations.
• Influences across functions to drive performance objectives
• Identifies and implements cost improvements and value creation initiatives, partnering E2E across Supply Chain, Deliver and Commercial
• Brings the Voice of the Customer to Regional supply chain partners and leads/collaborates on Customer Experience improvements initiatives
• Acts as the Deliver point of contact for key regional business unit operations processes, including Regional S&OP and S&OE, and New Product Introductions
• Serves as Subject Matter Authority for large Network, ERP, and Commercial projects to provide functional domestic outbound and customer expertise, including system and network changes.
• Represents & Integrates into the Regional Business Unit / Financial Planning cycles (LRFP, BP)
• Represents regional priorities and performance in global forums, and ensures that global franchise priorities are aligned in the region

• A bachelor’s degree
• Minimum of 8-10 years of experience in Supply Chain, with demonstrated impact in increasingly complex leadership roles, including roles requiring orchestration, stakeholder management and influence at varying organizational levels
• A minimum of 2 years’ experience in direct people leadership, developing and building diverse, high-performance teams with a strong sense of mission
• In-depth knowledge of E2E Supply Chain and ERP processes
• Experience leading against performance targets and strict timeline business results
• Ability to promote a vision and inspire change to transform teams, via strong engagement/influencing/communication
• Able to build strong partnerships internally and externally with customer focus
• Experience and success in leading projects & delivering business results
• Demonstrated business insight and customer centric perspective.

Demonstrates extensive expertise in E2E Supply Chain and ERP processes, with a strong focus on performance management, stakeholder engagement, and customer‑centric initiatives. Proven ability to lead diverse teams and drive impactful business results through effective communication and collaboration.