Director – Operations Support

• Lead Verizon’s Global Event Management Center (GEMC), a nationally scoped center responsible for global event monitoring, threat assessment, incident management, labor business continuity, and disaster response
• Build, coach, and develop a high-performing GEMC leadership team
• Hold formal activation authority over Crisis Management Plans and coordinate incident management and response across domestic and international events
• Lead GEMC sub-teams including ISAC/Incident Management, Response Team & MERIT, Program & Project Management, and Business Continuity Planning
• Own the SR&BC disaster response framework across Preparedness, Response & Recovery, and Mitigation
• Drive the Labor Business Continuity program and manage Verizon’s CBA contract portfolio
• Oversee the Frontier/GEMC integration workstream, including organizational structure, process alignment, VENS migration, and HRIS integration
• Define GEMC performance management, operational scorecards, data-driven accountability, prioritization, and executive reporting
• Modernize GEMC reporting infrastructure through automation and AI
• Own GEMC operating and capital budgets, asset lifecycle strategy, vendor procurement governance, and storage/inventory
• Maintain activation-ready oversight of the Verizon Emergency Notification System
• Represent GEMC during high-profile planned event activations, coordinating calls, situation reports, and executive briefings
• Champion change management and organizational alignment across a matrixed, cross-functional environment

• Bachelor’s degree or four or more years of work experience
• Ten or more years of relevant experience, demonstrated through work and/or military experience or specialized training
• Experience leading organizational response to large-scale, high-visibility events, including multi-stage planning, activation, and after-action review
• Experience briefing senior leadership audiences and influencing decision-making during active incidents or program reviews
• Experience managing complex, concurrent work streams under time-sensitive conditions
• Experience operating across a national footprint, with global event coordination across the Americas, EMEA, and APAC
• On-call availability required with activation authority during declared GEMC incidents
• Experience with in telecommunications, critical infrastructure, or similar operations, particularly within a network operations or resilience function
• Familiarity with Business Continuity frameworks (BCP), the Incident Command System (ICS), and enterprise resilience/reporting platforms such as Fusion Risk Management
• Experience supporting or leading Labor Business Continuity planning in a union-represented workforce environment
• Background in emergency notification systems (VENS/OnSolve/Alert Media), large-scale asset management, or operational data reporting automation
• Prior experience managing field operations
• CEM, CBCP, or equivalent professional certification is an additional qualification
• MBA or advanced degree in Business Administration, Organizational Leadership, or a related field is an additional qualification

Demonstrates expertise in leading global event management, crisis response, and business continuity planning, with a strong focus on operational performance and data-driven decision-making. Proven ability to manage complex work streams and influence senior leadership in high-stakes environments.

• Crisis Management
• Business Continuity Planning
• Global Event Coordination
• Incident Management
• Emergency Notification Systems

• Crisis Management Plans
• Incident Command System
• Business Continuity Frameworks
• Operational Scorecards
• Data-Driven Accountability
• Asset Management
• Operational Data Reporting Automation
• Multi-Stage Planning
• Labor Business Continuity
• Vendor Procurement Governance

• Leadership
• Change Management
• Influencing Decision-Making
• Coaching
• Collaboration

• CEM
• CBCP
• MBA

• Telecommunications
• Critical Infrastructure
• Network Operations
• Resilience Function
• Union-Represented Workforce

• Fusion Risk Management
• Verizon Emergency Notification System
• HRIS Integration
• Automation Tools
• AI Reporting Infrastructure