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Airline Customer Service Senior Supervisor in EWR Airport
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-10-05
Listing for:
SilkRoad
Full Time
position Listed on 2026-10-05
Job specializations:
-
Management
Operations Management, Airport Operations & Services, General Management, Administrative Management
Job Description & How to Apply Below
Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
REQUIREMENTS AND SKILLS NEEDED:- Proven LEADERSHIP abilities and ORGANIZATIONAL skills
- Excellent interpersonal, coaching and counseling skills
- Understand that staff development is a leader’s responsibility
- Self-driven focus on Customer and Client satisfaction
- Ability to excel under pressure of meeting extreme deadlines
- Able to communicate effectively, both verbally and in writing
- Experienced in planning a roster and monitoring work schedules
- Able to solve daily problems and make quick decisions within the operation
- 5 Yrs Airline Experience preferred:
Minimum 4 yrs Airline Supervisor Experience preferred - Flexible and able to promote positive attitudes from subordinates
- Computer Software (Word & Excel), typing, and ticketing experience
- Able to work varied hours
DUTIES INCLUDE:
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Recruit, interview, and hire staff
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training as well as provide new and refresher training for staff members
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation
PREVIOUS AIRLINE EXPERIENCE
- At least 18yrs old, with a High School Diploma or G.E.D.
- English proficiency
- Basic Math
Skills:
Adding, Subtracting, Division, and Multiplying - Computer Literate
- Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
- Reading & comprehension of reference materials, instructions, policies & procedures
- Valid US work authorization
- Professional demeanor and exceptional presentation
- Flexible schedule & availability
- Background Check, Fingerprinting required
- Drug Screen required on day of hire
Position Requirements
10+ Years
work experience
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