Field Operations Coordinator

Under the direction of the Program Manager, the Field Coordinator will lead the daily activity assigned to Energy Assessors/Auditors for the PSE&G Weatherization Program. They will ensure high quality customer satisfaction is delivered on behalf of the client.

• QA/QC completed audits
• Distribute and review daily schedules: confirming customer names, addresses, routes, and alternative visits.
• Ensure all scheduled appointments are fulfilled by tracking in real-time progress for all visits.
• Make sure the Team has all tools and equipment needed to properly perform the home assessments.
• Measure and monitor program quality assurance and time management of all assigned crews daily.
• Handle all assigned customer complaints related to field activities.
• Coach, advise, and mentor crews where appropriate.
• Monitor and order inventory for field operations as needed.
• Ensure the Assessors enter all relevant data and submit documentation on the day of their visits.
• Review data daily for accuracy, especially data concerning time spent by the Assessors/Auditors.
• Monitor employee scheduling and attendance, ensuring goals are met.
• Making sure the Assessors/Auditors and vehicles are properly insured, up to date on emissions requirements, DOT requirements are satisfied, and the maintenance of the vehicle.
• Performs related work as required.

Energy Assessors/Auditors

• Prior experience in energy efficiency, weatherization, utilities, or home‑repair programs
• BPI certified - BA-P or QAQC
• Two (2) years prior supervisory experience
• Problem-solver. Able to respond to diverse set of challenges in the field and meet project deliverables on schedule.
• Ability to communicate effectively with staffs, peers, supervisors, and customers
• Proficient in Microsoft Office applications (e.g., Word, Excel, Power Point, Teams, Outlook)

Experience with software SNUGPRO, and Sightline.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.

* Equal Opportunity Employer and will not discriminate based on race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.