Concept Manager - Shake Shack @ Newark Airport

Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40

North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.

The Co-Manager at the Shake Shack Quick Service Restaurant in Newark Airport plays a vital role in ensuring the smooth and efficient operation of the restaurant. This position requires strong leadership, organizational skills, and a passion for delivering an exceptional guest experience. The Co-Manager will work alongside the Multi-Unit General Managerto lead and motivate the team, maintain high food quality and safety standards, and achieve business goals.

Responsibilities:

Team Leadership:

• Collaborate with the General Manager to recruit, train, and develop a team of dedicated and enthusiastic employees.
• Lead by example, fostering a positive work environment that encourages teamwork, accountability, and continuous improvement.
• Provide coaching, mentorship, and feedback to team members to enhance their skills and performance.

Operations Management:

• Assist in overseeing day-to-day restaurant operations, including opening and closing procedures, staffing levels, and equipment maintenance.
• Ensure compliance with all company policies, procedures, and relevant regulations, maintaining a safe and clean environment for guests and employees.
• Monitor inventory levels and coordinate with appropriate departments to ensure adequate supplies are available.

Guest Experience:

• Uphold Shake Shack's commitment to exceptional guest service by ensuring all team members provide friendly, efficient, and personalized service.
• Address guest inquiries, concerns, and feedback in a timely and professional manner, striving to exceed their expectations.

Food Quality and Safety:

• Maintain high standards of food quality, presentation, and taste by adhering to Shake Shack's recipes and cooking procedures.
• Monitor food preparation and ensure compliance with food safety and sanitation guidelines.

Financial Performance:

• Collaborate with the General Manager to achieve sales targets and control costs, including labor and food expenses.
• Assist in developing and implementing strategies to drive revenue growth and improve restaurant profitability.

Reporting and Documentation:

• Prepare and submit accurate and timely reports related to sales, labor, inventory, and other key performance indicators.
• Maintain organized records, including employee files, training documentation, and operational records.

Requirements:

• Previous experience in restaurant management, preferably in a quick-service or airport setting.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills.
• Knowledge of food safety and sanitation regulations.
• Demonstrated problem-solving abilities and a proactive approach to challenges.
• Availability to work flexible hours, including weekends and holidays.
• Basic computer skills for reporting and communication purposes.
• Knowledge of Hot Schedules, Paycom and Oracle a plus.
• Must be able to pass airport background.

Most importantly, we are looking for someone who possesses the following:

• a passion for hospitality
• strong work ethic
• a desire to learn and be challenged in the right ways
• the ability to think independently and take initiative
• the ability to communicate effectively

If you possess these unique qualifications, we would love to meet with you.

Villa Restaurant Group is an equal opportunity employer