Part-Time Community Associate

One Gateway Center, Suite  Newark New Jersey, United States of America

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever they want, in over 120 countries across the globe.

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, helping to create and maintain your own community within your center. You will take care of administrative and support needs so that customers can focus on running their business.

You arrive a few minutes before the center opens to ensure everything is ready and check for any cleaning issues.

Throughout the morning, you respond to customer requests such as Wi‑Fi code changes, package arrivals, meeting room directions, projector set‑up, and invoice verification. You also handle quick coffee breaks, mail sorting, and follow‑ups via email.

In the afternoon you assist with printing, invoicing, and opening service tickets for facility issues. You meet with the Community Manager to plan next week’s networking event, send e‑invites, create posters, and promote the space to prospects.

At the end of the day you help close meeting rooms, recommend nearby restaurants, and ensure the center is tidy before leaving.

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work life balance (no standard nights or weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to PTO accrual)
• Competitive 401(k) program with a company match
• Affordable and comprehensive health care for all full‑time team members (with some options for part‑timers)
• A quarterly bonus plan program, plus an hourly rate of $20.10
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community; business casual attire required

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.