Customer Service Associate

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who are passionate about providing excellent customer service. As one of the fastest growing specialty retailers, we are dedicated to hiring team players from diverse backgrounds to drive growth. Reporting to the Sales and Service Manager, the Customer Service Associate engages customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process.

Duties include processing returns, exchanges, gift cards, and promotions, maintaining a clean front-end, handling payments securely, and staying updated on promotions.

• Engage with every customer, offering world-class service and building lasting relationships to keep customers coming back.
• Greet and engage customers throughout the front-end areas (Cashier Area and Club Desk).
• Execute all front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Assist in keeping front-end merchandise presentation at a premier stock and visual level to drive sales and the customer experience.
• Ensure all front-end equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the front-end area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift card payments securely, ensuring all transactions are processed correctly and efficiently in accordance with standard operating procedures.
• Answer basic product questions, provide store information, and direct customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Champion the products and services offerings, informing, educating, and promoting them to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for customers.

• Communication:
  Strong listening and interpersonal skills, good verbal and written communication, and ability to communicate cross-functionally.
• Computer:
  Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization:
  Ability to organize multiple priorities to meet deadlines and objectives.
• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Retail sales, customer service, or similar experience preferred.

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb box overhead.

Must maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training.

Should demonstrate strong self-accountability and a proactive drive for results.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PGA TOUR Superstore is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex, gender, age, national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination is unlawful and violates our policies.

Every associate at every level is prohibited from engaging in any form of discrimination. An associate who believes they are being discriminated against should report it immediately to Human Resources, and retaliation is prohibited by law and company policy.