Luxury Fashion & Timepiece Manager - Jared Jewelers - Wayne Towne Center

Title

Luxury Fashion and Timepiece Manager

General Manager or Assistant General Manager in their absence

The Luxury Fashion and Timepiece Manager is a supporting management position within Jared Jewelers stores. This role achieves store and individual sales goals by providing superior guest experience and expert knowledge on all fashion merchandise (diamond fashion, gold, and color) and timepiece brands. It oversees fashion and timepiece sales performance, merchandise launch executions, product education implementation, and develops training plans to improve store performance.

• Meet or exceed three of the five performance standards; sales must be one of the three.
• No Code of Conduct written counseling within the past six months.
• DCA certified.
• Minimum six months experience with the company or similar experience at another company.
• Completion of the Minimum Training Requirements training module and passing the quiz.

• Serve guests and promote store and personal sales (40% time allocated).
• Consistently achieve sales and performance standards, special event and store promotion results.
• Promote an environment of total guest satisfaction by prioritizing guests’ shopping and jewelry needs.
• Provide an exceptional guest experience by following the guest’s agenda and providing proper follow‑up using the Clienteling system.
• Consistently monitor guest flow and assist in matching the appropriate team member with the guest.

• Supervise fashion merchandise categories (diamond fashion, gold, and color) and timepiece brands; train all team members on fashion merchandise and timepieces (50% time allocated).
• Oversee implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display, and merchandising, while maintaining product knowledge on other categories.
• Develop and maintain complete knowledge of all fashion and timepiece merchandise as the subject matter expert to effectively train team members on features, benefits, quality, value, warranties, services, and procedures.
• Serve as point of contact with vendor partners and ensure completion of vendor training, e‑learning, and incentive submissions.
• Review weekly fashion and timepiece reporting and evaluate areas of opportunity for each brand and collection.
• Collaborate with management to develop training plans that improve merchandise sales, performance standards, and guest experience.

• Collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling, and updates related to all team members.
• Communicate pertinent information regarding team members, personnel, security concerns, and merchandising needs to the General Manager.
• Respond to guest complaints and issues promptly and courteously in partnership with the General Manager.
• Assist the management team with primary responsibilities in their absence.

• Act in a manner consistent with Signet’s Core Values and respect guests and team members.
• Maintain consistent, scheduled attendance.
• Adhere strictly to all company policies and procedures, including Loss Prevention, Sales, and Credit policies.
• Maintain a high level of security awareness with all selling procedures.
• Perform additional duties as assigned.

• Lead by example by attaining required daily performance standards, special event goals, and executing store promotions.
• Maintain a positive, enthusiastic, team‑spirited work style that exhibits Signet’s Core Values at all times.
• Apply analytic thinking and reasoning.
• Train and develop team members; conduct store training meetings as needed.
• Present a professional approach and image.
• Exhibit a tactful, friendly manner when dealing with people.
• Plan, organize, follow‑up, and supervise the work of others.
• Deliver excellent verbal and written communication, including phone etiquette.
• Accept responsibility, make decisions, delegate, and follow‑up appropriately.
• Be reliable and dependable.
• Operate all sales‑related equipment competently.