E-Commerce Authentication Associate - South Hackensack, NJ

E-Commerce Authentication Associate - South Hackensack, NJ

South Hackensack, NJ, USA

Posted Tuesday, June 2, 2026 at 4:00 AM

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

Goodwill NYNJ | South Hackensack, NJ | Full-Time

Goodwill NYNJ receives donations of all kinds — and hidden within everyday donations are designer handbags, luxury sneakers, vintage jewelry, high‑end apparel, and collectibles worth multiples of what an untrained eye might price them at. The Authentication Associate protects our customers, our reputation, and our revenue by ensuring that every item we list as authentic is exactly that.

This is a hands‑on, active role at the intersection of brand knowledge, e‑commerce operations, and production. You’ll authenticate items before they go live, list them accurately and compellingly on Shop Goodwill, eBay, and other marketplaces, and work alongside the production team on the floor every day. If you know your Gucci from a good fake, understand how to spot a replica Air Jordan, and can translate that expertise into listings that drive real bids — this role was built for you.

• Physically inspect donated items — apparel, footwear, handbags, accessories, jewelry, collectibles, and other branded goods — to determine authenticity before listing
• Apply brand‑specific knowledge and authentication criteria across a wide range of luxury, designer, and high‑demand labels including but not limited to Louis Vuitton, Gucci, Coach, Nike/Jordan, Adidas, Kate Spade, Michael Kors, Tory Burch, Levi’s, vintage and contemporary streetwear, and others
• Use authentication tools and resources including Entrupy, loupe magnification, UV lighting, RFID verification, brand reference guides, and third‑party authentication platforms as appropriate
• Identify counterfeit, replica, and misrepresented items and remove them from the listing pipeline — escalating flagged items per established policy
• Make clear, documented authentication decisions and stand behind them with supporting evidence
• Stay current on counterfeit trends, evolving replica quality, and emerging high‑value brand categories coming through donation streams

• List authenticated items on Shop Goodwill, eBay, and other active marketplaces with accurate, detailed, and brand‑appropriate descriptions that convey authenticity and drive buyer confidence
• Photograph items using proper techniques — detail shots of hardware, stitching, logos, date codes, serial numbers, labels, and other authentication markers — so buyers can verify quality remotely
• Research comparable sold listings to support appropriate pricing and starting bids that maximize revenue on authenticated pieces
• Apply correct item specifics, category selections, condition grades, and brand details required by each platform
• Ensure listing language is honest, specific, and consistent with Goodwill’s standards and platform policies
• Work alongside the e‑commerce production team as an active, physical member of the operation — sorting, tagging, organizing, and staging items for the listing pipeline
• Lift, carry, bend, and stand for extended periods in a warehouse‑style production environment
• Help prioritize high‑value items for authentication review within the broader production flow

• Flag recurring patterns in counterfeit items or mislabeled donations so management can adjust intake and sorting processes upstream
• Contribute to building and maintaining the team’s internal authentication reference library and brand guides
• Support training efforts to help production and…