Senior Account Executive, Government

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer benefits and perks similar to larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title:

Sr. Account Executive, Government

Department & Team:
Public Sector;
State & Local Government

Genesys is hiring talented sales professionals in the State & Local Government market. This group within Genesys offers a creative, fast‑paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top‑Rated Gartner Quadrant CX Platform. As a senior seller, you’ll be responsible for growth and adoption among existing accounts while securing net new customer business.

You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans and a propensity for action. The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through your knowledge of industry trends, funding and procurement processes.

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC).
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly and yearly revenue targets.
• Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys’ strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers.
• Collaborate and build strategically with Genesys Partners, including our Value‑Added Resellers (VAR), Integrator, App Foundry, and Carrier channel partners to align on building greater awareness of our solutions in the industry, conduct effective and streamlined opportunity management, and attend events together.
• Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals.
• Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
• Understand the business and technical requirements of your customers and help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners, including legal and finance teams, to manage complex contract negotiations.
• Prepare and deliver business reviews to senior management on quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
• Become expert at positioning the business value of our Digital and AI portfolio.
• Build a strong working knowledge of customer mission and priorities by researching modernization plans, IT strategic plans, IG and GAO reports, etc.
• Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong point of view.

• 8+ years of field enterprise sales and/or business development experience with a focus on State & Local Government AI, enterprise software, networking,…