Sales Support Manager

Sales Support Manager – Somerset, NJ

A respected manufacturer of commercial food equipment is seeking an experienced Sales Support Manager to lead sales support and order-to-delivery processes for distributors, dealers, and key customer accounts. This is a hands‑on leadership role, central to ensuring excellent customer experiences and smooth collaboration between sales, production, logistics, and service teams. This position offers the chance to make a measurable impact in a stable, growth‑oriented company and work directly with senior leadership.

• Competitive compensation package
• Direct visibility to company leadership
• Stable, established manufacturing organization
• Broad exposure across sales, service, manufacturing, and logistics functions
• Opportunities to drive process improvement and customer satisfaction

• Minimum 3+ years leading inside sales, customer support, order management, or sales support teams in a manufacturing, industrial, or technical product environment
• Strong understanding of order processing, customer service, and cross‑functional coordination
• Experience working with distributors, dealer networks, and key accounts
• Hands‑on experience with ERP or business systems
• Demonstrated leadership skills with the ability to coach and develop team members
• Excellent organizational, problem‑solving, and communication abilities

• Background in industrial manufacturing, capital equipment, food or packaging equipment, HVAC, machinery, or aftermarket parts/service organizations
• Experience supporting custom and complex orders with multiple stakeholders
• Comfort managing shifting priorities and navigating internal processes
• Project coordination or customer success experience in a manufacturing setting

• Serve as the primary contact for distributors, dealers, and key customer accounts, resolving inquiries and managing order status from quotation through shipment and invoicing
• Lead, coach, and support a small sales support team while overseeing daily workflow and productivity
• Coordinate closely with production, logistics, service, and planning teams to ensure timely and accurate order fulfillment
• Prepare quotations, proposals, and sales reporting; support outside sales reps and identify opportunities within existing accounts
• Utilize ERP systems for order management, process improvement, and generating reports; ensure accurate records and documentation
• Handle escalated customer issues and maintain strong, lasting customer relationships

If you bring operational discipline, a passion for customer experience, and proven team leadership in a manufacturing or technical product environment, this role offers a rewarding way to drive visible impact.