Account Executive

Job Summary

The Inside Account Executive is responsible for conducting cold calls and prospecting to identify potential customers, nurturing existing relationships within assigned accounts, and managing the sales cycle from quoting to order placement. The role involves assisting customers with IT solutions and collaborating with SHI internal resources to address inquiries and offer solutions. The candidate must demonstrate strong communication, problem‑solving, and customer service skills to achieve sales targets and ensure a superior customer experience.

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations that help customers achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses, ensuring a best‑in‑class customer experience.
• Collaborate and co‑sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

• Collaboration:
  
  Wills to contribute to team tasks and responsibilities.
• Communication:
  Clearly communicates simple ideas and information.
• Consultative Sales:
  Shows willingness to understand customer needs and provide appropriate solutions when guided.
• Customer Service:
  Provides responsive and courteous assistance to customers.
• Flexibility:
  Adjusts to changes in tasks and responsibilities when required.
• Listening:
  Demonstrates attentive listening in conversations.
• Organization:
  Maintains a clean and organized workspace and follows simple organizational systems.
• Problem‑Solving:
  Demonstrates willingness to address and resolve problems when they arise.
• Prospecting:
  Demonstrates an understanding of basic prospecting principles and can identify potential leads from a provided list or database.
• Self‑Motivation:
  Takes on tasks and responsibilities independently when assigned.
• Time Management:
  Understands the importance of time management and prioritizes tasks to meet deadlines.
• Willingness to Learn:
  Seeks opportunities for personal and professional development.

• Cold calling and creation of new business opportunities – Basic.
• Growth of existing customer relationships – Basic.
• Learning new concepts and processes quickly – Basic.
• Customer outreach and delivery of tailored customer service solutions – Basic.
• Microsoft Office Tools – Basic proficiency.
• Project management – Basic proficiency.

Minimum Bachelor’s Degree or equivalent work experience.

Minimum 1 year of sales experience in a similar role, including Business Development, Inside Sales, Account Manager, Inside Account Executive, etc.

Base salary range: $36,000 – $50,000. Estimated on‑target earnings (OTE) include a base salary and bonus/commissions: $40,000 – $80,000. Compensation varies by knowledge, skills, experience, and market location.

Benefits may include medical, vision, dental, 401(k), and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.