Account Manager – Foodservice

A growing food distribution organization is seeking an Inside Sales Representative to support a team of outside sales professionals while serving as a primary point of contact for customers throughout the order lifecycle.

This role is ideal for someone who thrives in a fast-paced food distribution environment and enjoys building customer relationships, solving problems, supporting sales growth, and ensuring customers receive exceptional service. The successful candidate will bring experience working within food distribution, food manufacturing, protein, dairy, seafood, food service, or wholesale food channels and will understand the urgency, complexity, and pace of the industry.

This position offers the opportunity to become a key contributor within a collaborative sales organization while supporting customer retention, account growth, and operational excellence.

• Order Processing & Full Order Lifecycle Management
• Account Management & Customer
• Retention Upselling & New Product Introduction
• Cross-Functional Coordination (Sales, Warehouse, Logistics)
• CRM & Order Management Systems
• Management Sales Reporting & Performance Tracking
• Microsoft Office (Outlook, Excel, Word)

• Serve as the primary contact for customers regarding orders, pricing, deliveries, product availability, and service-related inquiries.
• Manage the complete order lifecycle from order entry through delivery and issue resolution.
• Support outside sales representatives by coordinating customer requests, pricing updates, product information, and account activity.
• Build strong relationships with customers through proactive communication and responsive service.
• Identify opportunities to introduce new products, increase order volume, and support account growth initiatives.
• Coordinate closely with warehouse, inventory, logistics, purchasing, and sales teams to ensure timely fulfillment.
• Communicate product changes, pricing updates, inventory shortages, and delivery schedules to customers.
• Maintain accurate customer records, pricing information, and account notes within CRM and internal sysems.
• Assist with sales reporting, quote preparation, account analysis, and customer follow-up activities.

Participate in product training, supplier meetings, and ongoing sales development initiatives.

• 3-5 years of customer service, inside sales, account management, or sales support experience.
• Experience supporting outside sales teams in a food distribution, food service, protein, seafood, dairy, food manufacturing, wholesale redistribution, or CPG environment.
• Experience managing the full order lifecycle from order entry through delivery.
• Strong customer relationship management and problem-solving abilities.
• Experience working with CRM, ERP, order management, or distribution management systems.
• Ability to multitask and prioritize effectively in a high-volume environment.

• Experience introducing new products or supporting account growth initiatives.
• Knowledge of food service distribution operations.

Experience working directly with inventory, pricing, purchasing, and logistics teams.

• Customer Service Representative
• Customer Account Representative
• Food service Customer Service Representative
• Inside Account Manager
• Order Management Specialist
• Etc.

• Food Distribution
• Food service Distribution
• Seafood Distribution
• Dairy Distribution
• Food Manufacturing
• Wholesale
• Food Redistribution
• CPG Food service

• Base Salary: $75,000 – $80,000 + Monthly and quarterly bonus opportunities
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paidtime off

• Stable, family-owned organization
• Collaborative inside and outside sales team Environment
• Opportunity to build long-term customer relationships
• Significant exposure to sales, operations, logistics, and leadership
• Strong potential for professional growth and advancement