Director, Operations - NovaOne

Position: Director, Growth Operations - NovaOne
## Director, Growth Operations
- Nova One Apply locations :
Newark, NJ
- Remote time type:
Full time posted on:
Posted 21 Days Agojob requisition :

** Horizon Blue Cross Blue Shield of New Jersey
** empowers our members to achieve their best health.  For over
** 90 years**, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the
** 3.5 million
** people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.
** About the Role
** Supports executive-led selling efforts and helps scale and operationalize Nova One’s enterprise growth engine. Position will lead a small team and focus on pipeline management, BANT qualification, meeting generation, forecasting discipline, CRM excellence, enterprise sales coordination and process optimization.
This role is ideal for a highly organized, process-oriented growth leader who thrives in fast-moving environments and understands how to build pipeline discipline, qualification rigor and enterprise sales operating cadence.
** What You'll Do
**** Pipeline & Sales Operations
*** Manage and maintain a high-quality enterprise sales pipeline.
* Implement and enforce BANT qualification processes.
* Drive CRM accuracy, hygiene and forecasting discipline.
* Create operational cadence for pipeline reviews, opportunity progression, follow-up management and sales reporting.
* Ensure all opportunities are progressing efficiently through the funnel.
* Build, maintain, and continuously refine a lead scoring model in Salesforce; own accountability for keeping lead scores and funnel stages current so leadership always has a clear, real-time view of where every prospect sits.
* Leverage AI tools to accelerate prospecting, research, account targeting, and personalized outreach at scale.
* Proactively bring new ideas to the team — new lead sources, prospecting tools and software, and potential partners — to expand pipeline and improve conversion.
* Deeply understand the Nova One brand — how we position ourselves, who we sell to, and what our buyers care about — and translate that into personalized, buyer-specific conversations.
** Executive Meeting Generation
*** Partner closely with Marketing to convert inbound and outbound campaigns into qualified enterprise meetings
* Coordinate strategic outreach and follow-up efforts
* Support conference and event lead conversion
* Increase the volume and quality of executive-level meetings for growth leadership
** Enterprise Sales Coordination and Cross-Functional Collaboration
*** Support enterprise deal orchestration and account strategy
* Manage timelines and coordination across sales, marketing, clinical, product and legal
* Prepare briefing materials and opportunity summaries for executive meetings
* Partner with Marketing Operations on lead flow and campaign performance
* Collaborate with Client Success on account transition processes
* Support leadership with forecasting, reporting, and growth analytics
** Team Leadership & Coaching
*** Directly manage junior growth team members
* Coach and support development of enterprise sales process discipline
* Reinforce operational rigor and accountability across the growth organization
** What You Bring
**** Required Qualifications
*** High School Diploma or GED required.
* 5–10 years of experience in SaaS product sales, healthcare technology, enterprise sales operations, revenue operations, business development.
* Experience supporting enterprise or consultative sales motions.
* Demonstrated experience implementing sales process discipline and forecasting rigor.
* Demonstrated ability to design and operate effective lead scoring models and to keep them current.
* Deep, hands-on Salesforce expertise — able to build, update, and share reports; send emails and pull reports on email sends; track and update prospect activities; and build…