Field Membership Specialist

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:
  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
• * Eligibility requirements vary by position.

Reports directly to the Field Membership Manager, the Field Membership Specialist is responsible for supporting and driving membership efforts and results for assigned region/clubs. Spends dedicated time and attention with operational leadership to directly influence the drive for optimum member experience and membership performance. With Field Membership Manager, identifies areas of opportunity and/or priority. Coordinates and schedules visits based on role protocol, club opportunities and business needs.

Reinforces membership policies and procedures to ensure compliance with company standards.

• Drive For Results:
  Approach business challenges with a focus on solutions, aim to exceed expectations, align business objectives with corporate strategy, and establish measurable outcomes for performance.
• Exhibit Accountability and Ownership:
  Deliver what you commit to accomplish, rebound from mistakes, and set objectives so that everyone has stake in the outcome.
• Collaborate and Build Partnerships:
  Leverage relationships with stakeholders to promote, support and drive shared objectives for success.
• Influence without Authority:
  Use a broad range of influence strategies to impact and effect buy in, drive and performance.
• Communicate with Excellence:
  Ability to share a vision and communicate clearly across audiences. Provide people the information they need to do their job.
• Focus on Member Service and
  
  Experience:
  
  Understand the needs of our member, be responsive to their requests and do our part to provide club members with an exceptional experience across the club channel.

Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance. Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to elevate any concerns, as appropriate.

Ensure a safe and positive environment and experience for the team members. Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Guarantee service excellence through all points of contact. Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern. Ensure a safe and positive environment and experience for the members.

Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards:
Lead teams to deliver GOLD club standards daily. Define and model GOLD
- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside, and out Perishable areas stocked and rotated with cold chain maintained Know Your Business:
Acquire a deep knowledge…