Territory Manager

• Develop relationships with assigned client accounts and key decision makers
• Meet regularly with client accounts by phone or in person
• Ensure client satisfaction and resolve escalated issues
• Evaluate client needs and propose potential solutions
• Serve as the single point of contact for clients and coordinate client service teams
• Identify and escape cross-selling and upselling opportunities
• Provide client training or basic support as needed
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers, owners, architects, and specification writers
• Review plans, specifications, details, and job-site conditions to formulate competitive customer quotations
• Work in Salesforce custom bid module to generate quotes and manage the customer base
• Coordinate equipment delivery and installation with branch personnel
• Work with the credit department to secure terms and ensure timely payment
• Address customer satisfaction issues after sale and installation
• Submit accurate weekly reports and participate in weekly digital calls
• Pre-sell products to architects through planning-stage documents
• Educate architects and specification writers about products
• Maintain knowledge of ANSI standards and AAADM certification requirements
• Perform other sales-operations assignments requested by the Regional Sales Manager

• High school Diploma required
• Bachelor’s degree preferred
• 6+ years sales, project management or similar experience
• Experience utilizing Salesforce
• Excellent collaboration and relationship/rapport-building skills
• Excellent oral and written communication and presentation skills
• Strong work ethic
• Candidate must live in the market
• Must be legally authorized to be employed in the United States
• Employment visa sponsorship is not provided
• Maintain full knowledge of current ANSI standards and AAADM certification requirements

Demonstrates expertise in client relationship management, sales operations, and project management, with a strong focus on customer satisfaction and effective communication. Proficient in utilizing Salesforce for managing client accounts and generating competitive quotations while maintaining knowledge of ANSI standards and AAADM certification requirements.

• Client Relationship Management
• Salesforce Utilization
• Project Management
• Excellent Communication Skills
• ANSI Standards Knowledge

• Sales Operations
• Project Management
• Competitive Quotation Formulation
• Client Training
• Cross-Selling
• Upselling
• Customer Satisfaction Resolution
• Report Submission
• Digital Communication
• Bid Module Management

• Collaboration
• Relationship Building
• Strong Work Ethic
• Oral Communication
• Written Communication

• AAADM Certification

• ANSI Standards
• Client Accounts
• Property Managers
• Contractors
• Architects
• Specification Writers
• Hardware Suppliers
• Job-Site Conditions
• Equipment Delivery
• Installation Coordination

• Salesforce