Sales Advisor

Company Description

Warby Parker is a modern eyewear brand founded with a mission to bring vision, purpose, and style together in accessible products and experiences. The company reimagines how the eyewear industry can operate by proving that a business can grow, remain profitable, and create positive social impact without charging premium prices. Warby Parker offers glasses, sunglasses, contacts, and eye exams online and in stores, with prescription eyewear starting at an affordable price point.

Through its Buy a Pair, Give a Pair program, a pair of glasses is distributed to someone in need for every pair sold, with over eight million pairs provided as of 2020. The company fosters a creative, empathetic, and inclusive community guided by clearly defined community guidelines.

This is a full-time, on-site Sales Advisor role based in New York, NY. The Sales Advisor will welcome customers, guide them through frame selection, and assist with fittings to ensure a comfortable, accurate, and stylish choice. Responsibilities include explaining product features and pricing, processing transactions, and supporting customers with orders, exchanges, and returns. The role involves delivering excellent customer service, maintaining a clean and organized sales floor, and helping with inventory tasks such as restocking and merchandising.

The Sales Advisor may also support in-store events, help train new team members, and collaborate with the team to meet sales goals while upholding Warby Parker's community guidelines and brand values.

• Strong interpersonal skills and the ability to build positive relationships with customers and teammates.
• Clear, professional communication skills for engaging with customers in person and collaborating with colleagues.
• Proven customer service experience, with a focus on delivering friendly, solution-oriented support.
• Sales skills, including comfort with recommending products, handling objections, and meeting store performance goals.
• Ability to participate in and support training, including learning new products and procedures and helping onboard new team members.
• Reliable, punctual, and able to work a consistent full-time schedule, including weekends and holidays as needed.
• Comfort working in a fast-paced retail environment and standing for extended periods.
• Basic computer and point-of-sale (POS) skills; experience in retail or optical sales is a plus.
• Commitment to diversity, equity, and inclusion, and to upholding Warby Parker's community guidelines.