Operations Monitor

Job Overview

12‑hour shift: 7:00 AM – 7:30 PM or 7:30 PM – 7:30 AM. The primary responsibility of this position is to maintain continuous safety, security, alertness and awareness to control the facility and residents in accordance with company policy and contracting agency requirements. This position has first‑level responsibility for maintaining resident accountability.

• Process the arrival of residents in accordance with established procedures and contract requirements and complete an inventory of personal property for residents upon arrival at the facility.
• Accurately record all activities, and report the number of residents who arrive or leave the facility in accordance with company and contract requirements.
• Conduct facility counts at the required times, verify that the logbooks are accurate, and report accurate counts of all residents assigned to the facility.
• Receive and relay reports of necessary information from the previous shift pertaining to events that transpired during the shift.
• Maintain the sign‑in / sign‑out procedure and all movement for residents and visitors.
• Monitor surveillance cameras covering the facility and report inappropriate movement.
• Perform equipment checks to ensure all equipment is operational for each shift – radios, flashlights, and keys prior to relieving the previous shift.
• Prepare shift reports, work orders, security reports, and unusual incident reports that are legible, concise and meet facility and contracting agency standards.
• Regularly patrol the facility to observe, listen to, and monitor residents and the facility’s state.
• Assist in maintaining facility cleanliness and ensure resident rooms meet health and environmental requirements.
• Monitor the dispensing of medication and first‑aid supplies for residents.
• Serve as a liaison between residents and case managers for effective communication.
• Accurately report all problems and/or violations of contract agency prohibited acts and company policies.
• Assist case managers when searching residents’ motor vehicles.
• Monitor the telephone system and maintain a photo‑ for all residents.
• Search property brought into the facility by residents and visitors to eliminate contraband.
• Conduct random or scheduled PAT searches, alcohol tests (breathalyzer) or urine specimens on residents in accordance with established contract requirements and company policy.
• Communicate effectively verbally and in writing with all levels of staff to promote teamwork.
• Communicate with residents in a professional manner to enhance their self‑esteem, dignity, and maintain positive resident relations.
• Maintain confidentiality regarding employees, vendors, residents, or outside agencies, sharing sensitive information only on a "need‑to‑know" basis.
• Assist with serving meals in the absence of food service personnel.
• Transport residents using company vehicles (New Jersey operation).
• Maintain an inventory of personal property for residents who leave on an unscheduled release.
• Maintain First Aid and CPR certifications.
• Participate in all mandatory training and staff development sessions.
• Perform all other duties as assigned by the Operations Manager.

One year of experience in a security or customer‑service position, preferably in a correctional organization. Demonstrated writing and oral communication skills, First Aid and CPR certifications (or willingness to train for certification), a valid driver’s license, and a clean driving record are preferred.

• Learn and implement contract requirements regarding community corrections and accountability.
• Work a rotating schedule, including overtime.
• Establish authority and communicate for understanding.
• Maintain effective working relationships with staff and co‑workers and report problems promptly and accurately.
• Administer First Aid and CPR.
• Drive company vehicle when required.
• Follow policy and procedure set forth by the company and contracting agency.
• Meet contracting agency clearance requirements.

A high school diploma or equivalent (Associate’s degree preferred).