Lead, Infrastructure Administration Engineer

Lead, Infrastructure Administration Engineer

Job Classification:
Technology - Engineering & Cloud

We are seeking a highly experienced and driven Lead, Infrastructure Administration Engineer to helm a high‑performing team in a fast‑paced, dynamic environment. This role is critical to ensuring rapid incident response, maintaining business continuity, and continuously improving security operations.

• Oversee daily security operations, including incident and change management.
• Provide technical leadership to ensure rapid incident detection and resolution.
• Participate in and lead response efforts for Priority 1 and Priority 2 incidents.
• Ensure operational readiness for troubleshooting and change execution.
• Lead a distributed team of U.S. based and offshore engineers (FTEs and contractors).
• Support career growth through coaching, mentoring, and skill development.
• Foster a collaborative, accountable, and high‑performance culture.
• Act as the escalation point for critical security incidents.
• Communicate effectively with senior leadership and business stakeholders.
• Coordinate cross‑functional response efforts to minimize business impact.
• Partner with Perimeter and Edge Engineering teams to align operations with design.
• Support rollout and operationalization of new security capabilities.
• Review and approve operational changes with appropriate risk assessments.
• Identify and address risks tied to changes or exceptions.
• Maintain accountability for production changes.
• Manage lifecycle and health of firewall platforms and proxy technologies (including Zscaler).
• Ensure systems are secure, updated, and optimized.
• Enhance processes, workflows, and operational standards.
• Drive measurable improvements in efficiency and security outcomes.

• 8+ years in Security Operations.
• Experience managing network and perimeter security environments.
• Hands‑on experience with Check Point and Cisco ASA firewalls, proxy solutions, WAF, and Zscaler (preferred).
• Strong understanding of routing protocols, client/server architectures, and network traffic flow.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving abilities, including use of metrics and data.
• Preferred certifications: CISSP, CCNP Security, or equivalent.
• Proven ability to lead, mentor, and develop technical teams.
• Strong collaboration across technical and non‑technical groups.
• Experience providing strategic and operational guidance.

• Reduced incident response and resolution times.
• High uptime and stability of security infrastructure.
• Strong stakeholder trust and communication during incidents.
• Continuous improvement in team performance and operational effectiveness.

This is a night shift role (Estimated shift hours 6pm – 2am).

$ to $, varying by location, experience, and skills.

• Medical, dental, vision, life, and disability insurance.
• Paid Time Off and leave of absence (including parental and military).
• 401(k) plan with company match up to 4%.
• Company‑funded pension plan.
• Wellness programs with up to $1,600 per year reimbursements.
• Work/Life resources for parenting, housing, senior care, finances, legal, education, mental health, and career development.
• Education benefit for traditional college and accredited certificates.
• Employee Stock Purchase Plan and discretionary annual incentive program, subject to performance.

Prudential Financial, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law. If you require an accommodation to complete the application process, please email acc