Sr. Field Technician

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. They must work independently and as part of the Performance O&M team, interacting closely with customers, Branch Manager, Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

• 1–3 years of previous field construction or solar experience required.
• PV design or PV electrical experience preferred.
• High School diploma required.

• Must maintain a clean driving record with ability to pass a driving background check;
  Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred; depending on state requirements an Electrical Journeyman certification or license may be required.

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Strong computer skills.
• Electrical/PV Installation knowledge: working knowledge of NEC codes, ability to interpret single‑line drawings and PV systems from roof to meter, understanding of electrical principles, solar interconnection/tie‑in, code application and construction principles.
• Safety: adheres to company safety policies and procedures, identifies and reports hazards, encourages safe work practices.
• Customer Service: establishes rapport, builds relationships, remains tactful when communicating.
• Results‑driven: meets deadlines and key metrics, works independently and as a team, drives results in a fast‑paced, team‑based environment, willing to assist teammates and build strong relationships.
• Problem‑solving: solid logical decision making and troubleshooting skills, escalates problems appropriately and follows up with customers, knows when to involve supervisors.

• Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance.
• Ability to work on rooftops with various angles and surfaces requiring bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to use fine motor skills for hand functions such as fine manipulation, grasping, and pinching.
• Ability to work within safe range of equipment such as ladders, fall‑protection harnesses and other personal protective equipment.
• Ability to work and maintain balance on roofs and other elevated areas.
• Ability to work in the sun and possibly low‑light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal‑opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Salary range: $29.05 to $38.73 per hour.