Field Service Manager

Key Responsibilities

• Lead field deployment activities for industrial telemetry, telematics, fleet management, GPS tracking, connected equipment, industrial IoT, and operational technology solutions
• Coordinate installation schedules, deployment workflows, field operations, technician support, commissioning activities, and customer-facing service operations
• Support installation and configuration of GPS devices, telematics hardware, telemetry systems, cameras, sensors, tablets, antennas, harnesses, mobile electronics, and related equipment
• Troubleshoot hardware, firmware, connectivity, configuration, cellular communication, installation, and machine data issues in field environments
• Coordinate and support third-party technicians, contractors, field installers, service providers, and technical partners
• Validate installation quality, operational readiness, deployment success, equipment functionality, and customer acceptance activities
• Support device activation, diagnostics, testing, inventory management, replacement coordination, firmware updates, and deployment logistics
• Read and interpret wiring diagrams, schematics, installation manuals, electrical documentation, and technical procedures
• Work closely with operations, engineering, implementation, customer support, deployment, and technical services teams
• Maintain high standards for safety, documentation, installation quality, troubleshooting, commissioning, and customer communication
• Support future development and leadership of a growing field service, deployment, and technical support organization

• 5+ years of experience in field service, telemetry, telematics installation, industrial IoT, fleet technology deployment, mobile electronics, connected equipment, technical operations, or field support environments
• Hands-on experience with GPS systems, telemetry systems, telematics platforms, CAN bus integrations, connected devices, machine diagnostics, vehicle electronics, sensors, cameras, asset tracking systems, or industrial equipment technology
• Experience supporting heavy equipment, off-highway equipment, fleet operations, transportation, logistics, industrial equipment, mining, manufacturing, construction equipment, or operational technology environments
• Strong troubleshooting skills involving electrical systems, connectivity, firmware, hardware installation, machine diagnostics, commissioning, and field support
• Experience coordinating field technicians, contractors, installation partners, or distributed service teams preferred
• Ability to read electrical schematics, wiring diagrams, installation documentation, and technical manuals
• Comfortable traveling to customer sites, industrial facilities, maintenance shops, fleet yards, construction sites, mining operations, and operational environments as needed
• Strong communication, organizational, customer-facing, and technical support skills
• Bilingual English/Portuguese communication skills are required

Compensation: $100,000 – $150,000 Base Salary + Bonus Opportunity