Field Technology Specialist

Position Summary

Installs, maintains, tests, troubleshoots, and repairs various computer, network, and electronic physical security systems, low voltage systems, cabling, and associated equipment for optimum performance.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Install, set up and troubleshoot low voltage infrastructure for network, physical security systems, and low voltage electronics systems.
• Apply working knowledge of physical security system devices, major components such as, cameras, card readers, control panels and power supplies, biometric devices, electronic strikes, mortise, and magnetic locks.
• Evaluate performance of installed equipment; provide on‑going QA/QC feedback.
• Install, set up and troubleshoot all information technology systems to include Windows Operating System Configurations.
• Demonstrate knowledge of design techniques, tools, and principals involved in the production of technical plans, blueprints, drawings, and models.
• Assemble, disassemble, and install video and data communication lines and hardware, computer systems, security and surveillance systems using hand and power tools.
• Configure, install, and repair computers for hardware, network settings, system hardening, and additional software as required.
• Arrange and coordinate local procurement of material and equipment required for project completion of assigned tasks.
• Arrange and coordinate receipt, installation, and tracking of purchased materials.

To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form and verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Exceeds customer expectations. Promotes customer focus. Provides excellent customer service delivery. Foster innovative approaches to meeting customer needs.

Planning and Organization - Integrates changes smoothly. Prioritizes and plans work activities. Set goals and objectives. Use time efficiently. Works in an organized manner.

Problem Solving - Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Develop alternative solutions. Works well in group problem‑solving situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Associates degree (AAS preferred) from an accredited institution that requires 2 years' experience may be substituted for the degree, or certification and experience.
• 3 Years' relevant computer or installation experience.
• Experience with IP camera installation and maintenance preferred.
• Experience in troubleshooting and maintaining low voltage physical security and VMS is a plus.

• Read and understand work orders, instructions, schedules, schematics, specifications, manuals, wire diagrams, blueprints, and technical drawings. Draft reports and business correspondence.
• Effectively present information and respond to questions from co‑workers, managers and customers.

Calculate amounts related to performance of the position such as discounts, proportions, percentages, distances, area, circumference, and volume. Apply concepts of basic geometry.

• Apply low voltage and basic electric theory (voltage, amperes, and ohms) and associated test equipment to install, test, troubleshoot, or…