Branch Ambassador - Market St

Full Time Branch Ambassador - Market St

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality and forging relationships with clients.

• Serve as the Guardian of Trust & Accuracy: execute high-volume cash transactions with 100% accuracy and maintain compliance with security, audit, BSA/AML, and federal regulatory standards.
• Act as the Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments to enhance convenience and security.
• Serve as the First-Line Consultant: actively listen to customers to uncover personal or business goals and match them with appropriate digital tools or banking solutions.
• Lead with Hospitality: greet customers, ensure a welcoming experience, and balance operational efficiency with a community-focused approach.

• Hospitality Heart
  : natural talent for making people feel welcome and heard.
• Tech Fluency
  : early adopter of apps and digital tools, and enjoys teaching others.
• Precision and Detail
  : commitment to accuracy and adherence to procedures.
• Adaptability
  : thrives in a fluid workspace, transitioning between cash handling and digital demos.
• Curiosity
  : keen to understand the “why” behind the “how” and to improve the customer journey.

• Support surrounding Branches as needed within a 50‑mile radius, with occasional assistance at other locations.
• Work a flexible schedule, including nights and weekends, with hours and days subject to change; must attend required training sessions.
• Lift up to 25 pounds and stand/move for extended periods.
• Maintain regular attendance.

• High School Diploma, GED, or Equivalent.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of Retail or Customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.
• Bilingual in Spanish and English.

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions.
• Flexible Spending Accounts.
• Life and Disability Insurance.
• Paid Time Off.
• Education Assistance.
• 401(k) contribution matching up to 7.5%.
• Paid Parental Leave.
• Mental Health support.
• Back‑up Child or Elder Care.
• And more.

Newark, NJ: $51,542 – $54,600 (full‑time annual salary range). Salaries for other locations will be set to the applicable local range and communicated in the offer letter.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. We promote a drug‑free workplace and consider qualified applicants with a criminal history in accordance with applicable laws.

Applicants may be required to complete a 35‑minute assessment. Selected candidates will be contacted by a recruiter for next steps.