Resident Assistant

As the main point of contact during evening and overnight on weekends, the Resident Assistant for Harmony House, NCC’s Homeless Transition Center, plays a pivotal role in managing and coordinating essential programs and services for individuals experiencing homelessness. This position requires a compassionate and organized individual who can oversee programs designed to empower and guide clients' toward stable housing and improved life circumstances.

The Resident Assistant will collaborate with staff, security, and clients to ensure the effective implementation of programs, services, and safety of Harmony House.

• Oversee evening and weekend operations of the Harmony House programs.
• Maintain and support policies and procedures in alignment with Harmony House goals.
• Conduct a curfew tour with security each evening.
• Conduct a courtyard inspection every hour and document findings in the log book.
• Coordinate with case management services to facilitate clients' transition to stable housing.
• Develop and maintain relationships with clients, offering emotional support and guidance.
• Establish supportive and positive interaction with clients and families during evening and weekend hours.
• Maintain accurate and up-to-date client records and related documentation.
• Report policy violations to security as it pertains to client safety and the safety of other clients.
• Perform additional duties as required by supervisor.

• High school diploma; associate’s degree preferred.
• Knowledge of homelessness issues, social services, and resources available to vulnerable populations.
• Strong interpersonal and communication skills.
• Compassionate and empathetic approach to working with individuals experiencing homelessness.
• Ability to communicate effectively in English, both orally and in writing; bilingualism is a plus.

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.