Manager, Software Engineering, Content Automations

What you’ll do here:

As the Software Engineering Manager, you will manage and lead all aspects of a team dedicated to:

• Partner with content teams to analyze current workflows, identify automation opportunities, and design AI‑first solutions that improve efficiency and quality.
• Lead end‑to‑end delivery of automation initiatives, collaborating with onsite and offshore engineering teams as well as cross‑functional partners across the organization.
• Drive development of AI‑powered tools through prototyping (POCs), enhancements, and continuous improvement of existing platforms.
• Work closely with Product Managers and business partners to deliver innovative, scalable solutions while ensuring alignment to engineering guidelines in developing, implementation, and operations.

Following the Product Operating Model (POM), you will collaborate with product and design teams in your role as technical lead. Together you will focus on improving customer outcomes through frequent stakeholder engagements and data‑driven insights.

• Lead, coach, and grow a high‑performing engineering team focused on quality, accountability, and continuous improvement.
• Reimagine and optimize content creation workflows using modern platforms, automation, and generative AI.
• Engage in driving POM Discovery activities including continuous customer engagement, both internal and external, to derive solutions that meet end user, company, and technology goals.
• Track quality and efficiency improvements through well instrumented SDLC tools and report progress to executive teams.
• Balance technical debt and other maintenance activities alongside new feature development within each sprint.
• Work with partners and customers to establish and handle product backlogs, product estimates and budgets.
• Stay ahead of on emerging technologies and industry trends to inject continuous innovation into our product roadmaps.

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and recent, relevant work experience.
• 3+ years of technology leadership experience, including developing technology strategies, fostering innovation, and leading globally distributed teams.

• Solid understanding of AI concepts, technologies and methods, including machine learning, Language, Reasoning & multimodal models, prompt & context engineering, developing and using skills & agent frameworks, RAG, and vector databases.
• Hands‑on experience integrating or experimenting with commercial and open‑source GenAI technologies and toolkits (e.g., coding assistants, OpenAI CODEX, Lang Chain).

• Experience in maintaining and/or modernizing legacy or monolithic architectures, migrating systems to modular, cloud‑native platforms, and implementing hybrid cloud strategies.
• Ability to design and develop APIs that integrate legacy systems with modern solutions.
• Comfortable designing and deploying cloud native solutions on AWS, GCP, or Azure, using containers, serverless, and cloud storage/compute services.

• Proven ability to build secure, resilient, scalable, high‑availability enterprise systems for global user bases.
• Strong experience with agile delivery (Scrum, Kanban, SAFe) and tooling such as Jira or Azure Dev Ops.
• Proven success organizing teams and delivery around a Product Operating Model.

• Demonstrated skills in working with cross‑functional teams in distributed, remote‑first environments.
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences, including executives.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job…