Sr. ServiceNow Developer

Service Now Developer Client Engagement

We are seeking an experienced Service Now Developer to support a client engagement focused on implementing Service Now's built-in Procurement Management functionality and its associated workflows. The role involves configuring out-of-the-box procurement capabilities, tailoring workflow automation to client requirements, and building a custom integration between Service Now and Oracle E-Business Suite (EBS) via an existing REST API. This is a hands-on development role requiring strong core Service Now platform skills and workflow expertise.

Key Responsibilities

• Implement and configure Service Now's built-in Procurement module, including catalog items, requisitions, purchase orders, and receiving workflows.
• Design, build, and administer workflows and flows (Flow Designer / Workflow Editor) associated with procurement processes.
• Develop custom integration logic connecting Service Now to Oracle EBS, tying into and modifying existing REST API endpoints to support data exchange.
• Customize forms, business rules, UI policies, ACLs, and script includes to meet client-specific procurement requirements.
• Troubleshoot and resolve issues related to workflow execution, integration failures, and data synchronization between Service Now and Oracle EBS.
• Collaborate with client stakeholders, business analysts, and the project team to translate requirements into scalable Service Now solutions.
• Follow Service Now development best practices, including update set management, scoped application development, and version control.
• Support testing (unit, integration, UAT) and provide documentation for configurations and customizations delivered.

Required Qualifications

• Proven hands-on experience with core Service Now development: client scripts, business rules, UI policies, UI actions, script includes, and ACLs.
• Demonstrated expertise creating and administering Service Now workflows and/or Flow Designer flows.
• Solid foundational knowledge of the Service Now platform architecture, data model, and administration.
• Experience with the Service Now Procurement (Sourcing/Procurement Management) application or comparable ITSM/ITBM module implementations.
• Experience building or consuming REST API integrations, including authentication, payload mapping, and error handling.
• Familiarity with Oracle EBS data structures or prior experience integrating Service Now with ERP systems is a strong plus.
• Strong analytical and troubleshooting skills, with the ability to work independently in a client-facing environment.
• Excellent communication skills, both written and verbal, for interfacing with client technical and business teams.

Preferred Qualifications

• Service Now Certified System Administrator (CSA);
  Certified Application Developer (CAD) preferred.
• Service Now Certified Implementation Specialist — Procurement or ITSM.
• Prior experience on Oracle EBS integration projects.
• Experience with JavaScript, Glide Script, and REST/SOAP web services within Service Now.